TITLE: Shelter Overnight Team Lead LOCATION: 637 Main Street DEPARTMENT: Drop In & Shelter REPORTS TO: Manager, Shelter DIRECT REPORTS: Support Workers STATUS: Full-time, Permanent HOURS OF WORK: Nights (23:30 to 08:00) WORK DAY: Weekdays and Weekends WAGE RANGE: $23.79 - $26.26 About the Company Main Street Project (MSP) is a community health centre dedicated to addressing social determinants of health, including addiction, physical and mental health issues, and homelessness. MSP employs housing‑first and harm‑reduction principles to provide a safe, respectful, and accessible place for individuals experiencing homelessness or at risk of it. Since 1972, MSP has offered emergency shelter, nutrition services, drug and alcohol withdrawal management, health advocacy, case management, housing support, food bank services, and a mobile outreach program.

Position Summary MSP operates a 120‑bed low‑barrier emergency shelter that is open 365 days a year with a harm‑reduction focus. The shelter operates on a first‑come, first‑served basis and does not require abstinence or sobriety as a condition of service.

The Shelter Overnight Team

Lead guides, monitors, and leads shelter staff while on shift, motivating teammates, facilitating positive communication, and acting as the initial problem solver for on‑shift concerns.

Key Responsibilities Leadership Responsibilities - Create an inspiring team environment with an open communication culture - Ensure new staff are successfully onboarded and trained - Listen to team members’ feedback, resolve issues or conflicts, or elevate to management as needed - Monitor on‑shift performance and attendance, identify training needs, and provide coaching to staff; report updates to the shelter leadership team - Show ongoing staff appreciation for excellent performance - Monitor break times for the shelter team - Lead shift change to ensure appropriate staff coverage, role assignment, and passing of key information - Provide on‑site leadership during incidents - Provide direct supervision and day‑to‑day oversight to shelter support workers on‑shift, including:

- Review the Housing Focused Resource Guide binder each shift to determine items to file or reprint - Reconcile inconsistencies between paper tracking and excel sheets; coach staff on proper documentation - Ensure HIFIS entries are accurate and up to date - Review applications for accuracy and completion,



and ensure they are filed appropriately - Ensure appropriate RL6s are completed - Ensure the Whiteboard and ToC documentation are accurate - Lead shelter restriction discussions according to the restriction policy - Ensure departmental and interdepartmental radio checks are performed at shift change - Pick up and file mail each weekday, monitoring for return‑to‑sender items and misfiles Shelter Responsibilities - Provide support and resources to community members without judgement - Assist community members in planning, problem‑solving, and addressing immediate needs - Assist in participant‑centred care plans - Provide individual support as required for case management - Uphold community member rights and the shelter code of conduct - Ensure community members understand program processes and expectations - Respond to emergency situations, assessing, intervening, and documenting critical incidents per MSP policies and protocols - Monitor physical safety, ensuring medical attention is received when needed - Provide internal and external resource referrals and advocate for community members to access services - Assist with information filing, application submission, and community member intake per MSP protocols - Maintain accurate electronic and physical records per MSP policies and protocols - Submit agency‑required statistics accurately and on time - Maintain cleanliness of the program area per established duties - Communicate and collaborate with external partner agencies professionally - Manage community member intake per MSP policies and protocols - Prepare and distribute food in accordance with food handling guidelines - Provide clothing, hygiene, and harm supplies per MSP values - Monitor and restock program supplies - Oversee and facilitate laundry services - Respond and de‑escalate potentially aggressive situations per policy, procedures, and training - Support community members in diversion from shelter - Maintain confidentiality per MSP policy and legislation - Remain updated on MSP policies, internal communications, safety protocols, and the collective bargaining agreement Qualifications - Experience working in human services, preferably with adults experiencing homelessness, mental health, and substance use issues - Documented team‑lead or supervisory experience - In‑depth knowledge of performance metrics - Computer proficiency, especially Microsoft Suite, HIFIS,



and RL6 - Excellent de‑escalation, conflict resolution, and leadership skills - Organizational and time‑management skills - Excellent interpersonal, oral, and written communication skills - Strong decision‑making ability and adaptability to emerging situations - Proactive approach to ensuring smooth team operations and effective collaboration - Ability to work with a community‑member‑centred care philosophy - Capability to apply Harm Reduction, Trauma‑Informed Care, Anti‑Oppressive, and Housing‑First principles daily - Knowledge of Indigenous culture - Understanding and application of TRC Calls to Action, MMIWG Calls to Justice, and UNDRIP - Awareness of poverty’s effects and health determinants - Experience with culturally diverse populations - Capacity to work with individuals presenting challenging behaviours or crisis situations - Skill to assess crisis and act in crisis situations Condition of Employment - Meet physical demands, including prolonged standing, lifting up to 50 lbs, and cleaning duties involving bending, reaching, and crouching - Exposure to biohazards such as blood, bodily fluids, and syringes - Ability to work with individuals using substances and/or experiencing mental health issues - Capability to provide support in high‑intensity incidents, including medical emergencies and aggressive individuals - Comfortable working in an environment where Indigenous ceremonies and practices are actively occurring, including smudging - Obtain a satisfactory Criminal Record Check with a Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check Values & Competencies Ability to embody Main Street Project’s Core Values:
- Reducing Harm - Truth & Reconciliation - Anti‑Oppression - Trauma‑Informed Key Competencies:
- Collaboration - Problem Solving - Crisis Management - Decision Making - Verbal Communication - Service Excellence - Accountability What Main Street Project Offers - Competitive wages within the nonprofit sector - Health & Dental Benefits - Pension Plan - Career development Opportunities - Paid Sick and Family days - Shift Premiums - Employee Assistance Program Application deadline: Open until filled Main Street Project recognizes the importance of building a workforce that reflects the community it serves. Preference will be given to Indigenous people and those who reflect the population served. Applicants are encouraged to self‑declare in their cover letter how they meet the qualifications. We thank all applicants. Only those selected for an interview will be contacted.

📌 Shelter Overnight Team Lead (Full-time, Permanent) (Winnipeg)
🏢 Kaizen Lab
📍 Winnipeg