Drive excellence in service quality as a Quality and Service Specialist at Impact for a fixed-term contract. Lead cleaning teams to exceed client expectations through management and process improvement.

As a Quality and Service Specialist, you will provide leadership and ensure service standards across multiple job sites. Your responsibilities include monitoring productivity, managing supply orders, and continuously addressing service issues to enhance operational efficiency.

Collaborating with the Cleaning Operations Manager, you will aim to reduce costs without sacrificing quality while managing labor and supplies efficiently.

Key Responsibilities:

- Monitor job site productivity and maintain service standards




- Manage supply orders based on established par levels
- Conduct regular inspections and site visits
- Address potential service issues proactively
- Train and coach cleaning associates on best practices

Requirements:

- Robust managerial and leadership skills
- Proficient in problem-solving and data analysis
- Ability to strategize business planning
- Experience training and mentoring staff
- Willingness to work varied hours as needed

Leverage your leadership and problem-solving skills in ensuring top-tier service and quality at Impact.

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📌 Quality and Service Specialist at Impact (Toronto)
🏢 Impact Cleaning Services
📍 Toronto