Join Ontario Northland's leadership team as a Supervisor of Customer Service in Sudbury. This pivotal role demands strong organizational skills and a commitment to customer satisfaction. As a Supervisor in Passenger Services, you will lead a dedicated team, ensuring operational efficiency and superior customer service.

Your role includes monitoring employee performance, mitigating complaints, and facilitating training to foster a positive work setting. This position requires independent judgment in a dynamic 24/7 operational setting. Key Responsibilities:

- Oversee service operations and monitor employee performance
- Address escalated customer inquiries and ensure timely follow-up
- Support team training and conduct regular performance evaluations
- Coordinate with partners to resolve service disruptions
- Ensure compliance with accessibility and safety standards Requirements:
- Secondary School Diploma or GED
- Five years of supervisory experience in customer service
- Knowledgeable in collective agreements
- Proficient in Microsoft Office Suite
- Bilingualism is an asset Drive service excellence at Ontario Northland as a Customer Service Supervisor in Sudbury.

📌 Supervisor for Customer Service Operations (Ottawa)
🏢 Ontario Northland
📍 Ottawa