WHAT IF WORK COULD BE YOUR HAPPY PLACE? We're looking for self-directed, smart, and passionate people to help us bring solutions to Canadian communities. A company you can call home welcomes you to be yourself from the start and gets you contributing in your best way possible.

What are you passionate about? ATTENTION, TROUBLESHOOTERS, AND NIGHT-OWL PROBLEM-SOLVERS! We're on a critical mission to keep telecom connectivity flowing across Nunavut and Northern Quebec, and we need a sharp technical troubleshooter to help hold the line in our 24/7 Network Operations Centre (NOC).

This is a hands-on technical role. You'll monitor network performance, diagnose incidents, coordinate escalations, and help restore service quickly. You'll work on-site in Kanata alongside engineers and specialists to keep operations running smoothly.

YOUR MISSION

Monitor SSi Canada's network using NMS and OSS tools, responding quickly to alerts and service events.

Diagnose, isolate, and resolve network faults, escalating complex incidents to engineers and external vendors when required.

Manage incident tickets, network changes, maintenance activities, and shift handovers.

Maintain operating procedures, technical documentation, and performance reporting while identifying opportunities for automation.

Support teammates and assist with the introduction of recent services across the SSi Canada network. WHAT WE'RE LOOKING FOR

Relevant technical education, training, or equivalent experience in telecommunications, electronics, computer science, IT, or a related field.

Experience monitoring, diagnosing, or troubleshooting networks, systems, or other technical infrastructure.





Strong written and verbal communication skills and the ability to remain effective during service incidents.

Availability for rotating 12-hour day, evening, and overnight shifts, including weekends and statutory holidays.

Ability to work full-time on-site at SSi Canada's Kanata (Ottawa) office. CONSIDERED AN ASSET

CCNA, CCNP, ITIL, CompTIA Network+ or Security+;

experience with GSM/LTE, routing and switching, server technologies, or satellite telecommunications.

New to satellite telecom? That's okay. If you're a fast learner with solid troubleshooting instincts, our engineering team has the depth to bring you up to speed. WORK AUTHORIZATION

Applicants must be legally authorized to work in Canada for SSi Canada in this position when employment begins, without SSi Canada first taking immigration action. For this position, SSi Canada will not obtain an LMIA, submit an employer-specific offer of employment, or participate in an employer-supported work-permit, provincial nomination, or permanent-residency sponsorship. HOW TO APPLY

Clicking “Easy Apply” on LinkedIn does not complete your application. To be considered, you must email your resume and written responses to the five questions below to [email protected].

Note:



Applications submitted through LinkedIn will not be reviewed. If you require an alternative submission method as an accommodation, please contact us at the same email address. Will you be legally authorized to work in Canada for SSi Canada in this position when employment begins, without SSi Canada needing to obtain an LMIA, submit an employer-specific offer of employment, or take another employer immigration action? (Yes / No)

Do you acknowledge that this position does not include employer immigration sponsorship or SSi Canada participation in an employer-supported work-permit, provincial-nomination, or permanent-residency process? (Yes / No)

SSi Canada's Network Operations Centre operates 24/7. Are you available for rotating 12-hour day, evening, and overnight shifts, including weekends and statutory holidays, with accommodation where required by law? (Yes / No)

Can you reliably work on-site at SSi Canada's Kanata office for all scheduled shifts? (Yes / No)

Technical Background: In 150 words or fewer, briefly describe your relevant technical background and one network or service issue you helped diagnose or resolve. If your experience aligns with the role, we'll invite you to a 15-minute introductory call, followed by a structured second interview for selected candidates. We expect to make a hiring decision promptly. ACCESSIBLE RECRUITMENT

SSi Canada is committed to an accessible recruitment process. If you require accommodation at any stage, please indicate this in your application or email [email protected]. Accommodation-related information will be handled confidentially.

📌 SURVEILLANCE & OPERATIONS SPECIALIST (NOC) (Ottawa)
🏢 SSi Canada
📍 Ottawa