Overview

Casino Ajax is seeking a Full-time Surveillance Supervisor!

Under the general direction of the Surveillance Manager or designate, this position is responsible for daily ongoing monitoring and observation of casino operations, while ensuring the security and integrity of casino assets, staff and guests. The ideal candidate is an energetic professional with proven knowledge, skills, and abilities to govern over a high-paced, high-pressure workplace. You will be accountable for the staff, assigning duties, briefing/monitoring of employees and overseeing occurrences as they develop.

Responsibilities

Supervise, manage and delegate Surveillance Operators’ daily tasks, duties, and maintain awareness of all gaming operations at all times.

Communicate effectively and interact with internal and external customers while delivering exceptional customer service.

Be reliable, diligent and maintain a high level of integrity.

Safeguard confidential information and prevent its improper disclosure or use.

Investigate, report and document irregular, unusual, suspicious, or illegal activities.

Maintain and verify logs, enter information into trackers and timesheets, and prepare/verify departmental reports.

Monitor, document and report violations, unauthorized access, large cash/cash equivalent transactions, trespassed and self-excluded guests.

Store records securely for evidence purposes.

Monitor and report on the conditions of surveillance facilities and equipment; perform preventative maintenance as required.

Provide training and coaching to all new team members.





Assist the management team with projects as needed.

Ensure health and safety directives are followed and other statutory regulations are observed.

Perform other duties as directed by the Surveillance Manager or designate.

Ensure compliance with Alcohol and Gaming Commission regulations and applicable laws, policies, and procedures.

Knowledge of table games and gaming industry is considered an asset.

Ability to work all shifts, including evenings, weekends and holidays.

Qualifications

Secondary School diploma, with preference for graduates with post‑secondary education in Law and Security or Criminology.

A minimum of 1+ year in a surveillance/security field or gaming-related position, with preference to supervisory experience of 1+ year.

Strong leadership, analytical, observational, organizational, and interpersonal skills.

Exceptional verbal and written communication skills.

Proactive and solution-oriented with strong problem‑solving and conflict resolution abilities.

Knowledge of computer applications – MS Word, Excel, Access, PowerPoint.

Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.

Ability to obtain registration as a category 1 Gaming Assistant (license) with the Alcohol and Gaming Commission of Ontario.

Schedule

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. Hours of work will be based on operational needs.

📌 Surveillance Supervisor (Full-time) - Ajax (Whitby)
🏢 Great Canadian Casinos
📍 Whitby