Want to own high-impact client relationships and directly influence how global events run? At PheedLoop, we build critical systems for the events industry; powering conferences, trade shows, and hybrid experiences at scale. Our platform combines SaaS software with on-site technology (self-check-in, smart badges, and more) to simplify and elevate how events are executed.

We listen to customers. As a Account Manager, you will be a trusted advisor to a portfolio of mid-market and enterprise clients and be responsible for retention, growth, and long-term client success. Own end-to-end client relationships post-sale; Drive retention and expansion, identifying opportunities to grow accounts Act as the strategic partner to clients, not just a support layer Lead regular check-ins, business reviews, and planning conversations Collaborate with Product, Support, and Sales to deliver a seamless experience Own and manage client escalations with urgency and accountability This is a revenue-impacting role, not just a support function.

Manage a portfolio of 100-200 customer accounts (depending on size and segment), owning relationships end-to-end and ensuring a consistent, high-quality experience. Build and maintain robust, long-term relationships through regular touchpoints, including QBRs and strategic planning sessions aligned with client goals. Drive onboarding and partner closely with technical/onboarding teams to ensure smooth implementation and long-term success.

Act as the primary point of contact, maintaining clear communication, structured follow-ups, and well-organized account plans. Track client usage and performance, proactively identifying risks and taking action to prevent churn.



Provide consultative support and recommendations to help customers maximize platform value, while identifying upsell and expansion opportunities.

Gather customer feedback and translate it into actionable insights to support Product and internal teams. Exposure to enterprise and mid-market clients Experience in account growth, retention strategy, and SaaS lifecycle management Direct collaboration with Leadership, Sales, and Product teams Top performers in this role often grow into leadership roles across Senior Account Manager, or Senior Technical Account Manager. 2-5 years of experience in Customer Success, Account Management, or client-facing SaaS roles Ability to manage multiple accounts without things slipping Experience managing renewals or upsells Familiarity with CRM tools (Salesforce, HubSpot, etc.) You proactively spot risks before they become churn Enjoy 100% employer-paid health coverage because your well-being matters. Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

Join team lunches, learning opportunities, and regular outings that make growth and networking part of the job. Be part of an ambitious, high-performance culture surrounded by people who love building big things. If you're someone who wants to grow personally and professionally, you'll feel right at home here.

On a small team like ours, your impact won't be someday- it'll be immediate. You'll take on real responsibility early, move quickly, and help shape products used by events around the world. We do not use artificial intelligence or automated decision-making tools in our hiring process. #

📌 Technical Account Manager CUSTOMER SUCCESS (Toronto)
🏢 PheedLoop
📍 Toronto