Elevate your career as a Technical Support Specialist with Fortinet in Burnaby. This role emphasizes exceptional customer service along with robust troubleshooting on core Fortinet products.

As a key member of Fortinet’s TAC Team, you will engage with customers to provide technical assistance and resolve issues. This position requires 0-2 years in a technical support role, strong knowledge of operating systems, and excellent troubleshooting skills. Working closely with QA and development teams, your role will enhance customer satisfaction through effective problem-solving and education.

Key Responsibilities:



• Perform basic troubleshooting on Fortigate products • Analyze configuration and system information for recommendations • Educate customers on networking and product knowledge • Reproduce customer environments for issue isolation • Manage case escalation and customer communications

Requirements: • 0-2 years in technical support or system administration • Strong knowledge of Windows, OSX, and Linux • Understanding of TCP/IP and routing protocols • Experience with firewalls, VPN, and IDS/IPS • Excellent communication skills, both written and verbal

Contribute to Fortinet’s mission in cybersecurity by offering technical support rooted in solid communication and problem-solving abilities.

📌 Technical Support Specialist at Fortinet (Winnipeg)
🏢 Fortinet
📍 Winnipeg