Enhance your career with Fortinet as a Technical Support Specialist in Burnaby, BC. Deliver exceptional service while resolving technical issues and supporting our esteemed customers through expert troubleshooting.

Join Fortinet's TAC Team to drive success as a Technical Support Specialist. This role focuses on core troubleshooting of Fortinet products, analyzing system configurations, and problem-solving through hands-on lab work. You will provide customer education, manage communications, and contribute to knowledge-sharing within the team.

Key Responsibilities:



• Troubleshoot and resolve issues on Fortigate products • Collect and analyze configuration and system information • Recommend corrective actions based on findings • Mentor customers on necessary technical knowledge • Follow up and manage technical case escalations

Requirements: • 0-2 years in technical support or system administration • Proficient in Windows, OSX, and Linux operating systems • Solid understanding of TCP/IP and routing protocols • Familiarity with security products like firewalls and VPNs • Excellent problem-solving and communication skills

Become a vital player in customer support while enhancing your technical skills at Fortinet!

📌 Technical Support Specialist at Fortinet (Winnipeg)
🏢 Zoomcar
📍 Winnipeg