Title: Program Supervisor - (Full Time Temporary)
Number of Positions: 1
Competition Number: C183
Location: Rising Sun
Position Status: Full Time Temporary
End Date: March 31, 2027
Shift Timings & Days: (Monday - Friday) 04:00pm - 12:00 am
Reports to: Program Manager

Compensation: (Grid 30) $31.98 - $33.84

Job Summary The Program Supervisor isaccountable for the daily operations of the program and ensures thatoperational and quality standards are always maintained. Works to ensure asafe, well maintained, and healthy environment
Staff Supervision Provides supervision, direction, coaching and assistance to Residential Support Workers in the completion of daily operating tasks and routines

Supervises staff by performing duties such as assigning work,providing feedback and evaluation, orienting new staff, and maintainingtimekeeping and attendance records. Resolves staffing problems, includingcalling in staff to ensure appropriate staffing levels

Supervises medication administration and is accountable forensuring accuracy and completeness of administration and documentation for themedication program
Orients, trains, supervises, and evaluates new employees,volunteers and practicum students on shift responsibilities and routines andreports to supervisory position

Motivates staff team to maintain and exceed agency workstandards. This position does not involve hiring, firing, or discipliningemployees

Ensures that all documentation for shift tasks, responsibilitiesand routines are completed
Performs other tasks and duties as required.
Client Support Role Modeling-Acts as a positive role model for clients. Teachesclients effective social and interpersonal skills through tasks of appropriatedaily living and social activities
Environmental Support - Contributes to maintaining a therapeuticenvironment following therapeutic community principles which encourageawareness of inter-dependence of community members, and the value ofresponsible concern for self and others
Monitors - residents' behavior and activities and reports toprogram director, if necessary
Qualifications Diploma in Community Social Service
2years of experience working with marginalized populations, substance useservices, mental health, corrections, etc., or equivalent




Experience in a non-profitsetting is an asset
Satisfactory completion of a criminalrecords check with vulnerable sector screening is required
Satisfactory completion of Tuberculosis Screening form is required
Satisfactory completion of Employee Immunization Record form is required
First aid certification with CPR isrequired
Satisfactory completion of Nonviolent crisis intervention (NVCI)
Valid Class 5 driver'slicense is required
Skills & Knowledge Knowledge of Windows, Microsoft Word,Excel, and database management systems
Knowledge of and ability to operatestandard office equipment, including: telephone system, fax machine,photocopier, printer, and computerized building security monitoring system
High level of integrity and dependabilitywith a strong sense of urgency and results-orientation
Robust problem solving, analytical, andcreative skills with the ability to exercise sound judgement and make decisionsbased on accurate and timely analyses
Strong interpersonal skills and abilityto communicate effectively in writing and verbally in English
Demonstrated commitment to the socialsector with a passion for the organization's mission is essential
Competencies Approach to Work Demonstratesinitiative, flexibility, adaptability and resourcefulness
Actively seeks andincorporates feedback to inform continuous self-improvement
Sets goals, createsand implements action plans, monitors progress, and evaluates results
Adeptly managescompeting tasks and uses time efficiently and effectively
Job Knowledge & Quality of Work High degree of relevant and current job knowledge and skill
Consistently produces accurate, thorough, high-quality work in a timelymanner
Builds and promotes a culture of health and safety in the workplace
Implements and enforces best practices in health and safety within theworkplace
Judgement & Decision-Making Models independent thinking and creativity




Demonstrates effective problem-solving skills
Makes clear, consistent, transparent and timely decisions aftercontemplating various available courses of action
Exercises sound judgment in the best interests of the organization
Communication & Interpersonal Skills Expresses themselves clearly and professionally both verbally and inwriting
Displays high emotional intelligence; uses tact and diplomacy indealing with sensitive, complex and confidential situations
Has a manner, style and presence that makes a positive impression
Listens to and considers others' views
Personal Leadership Models the organization's core values of social justice, teamwork,social innovation, and strength-based practices
Fosters enthusiasm, energy and commitment
Takes responsibility for personal actions, performance and health
Is reliable and accountable; shows up on time ready to work
Teamwork & Collaboration Effectively works with their colleagues to ensure organizationalsuccess
Champions positive working relationships with staff and external partners
Supports an environment of openness, and champions teamwork andcommunication across programs
Leverages the expertise and experience of others for organizationalsuccess

Closing Details Closing Date Internal applications will beaccepted until July 22nd, 2026, 04:00 pm

"All employees, including laid offand displaced employees, are entitled to apply on the vacancy and be consideredpursuant to the provisions of Article 12.9." Internal applicants must notifythe manager of intent to apply.
External applicants will bereviewed after internal applicants have been reviewed and interviewed.
All qualified applicants arewelcome to apply.

Phoenix is committed to employmentequity and encourages applications from people of all gender identities andexpressions, persons with disabilities, Indigenous peoples and visibleminorities. Persons with disabilities who anticipate needing accommodations forany part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants fortheir interest in this opportunity, only those selected for an interview willbe contacted.

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