Establish, document, and continuously improve sales processes and procedures across the full sales cycle, including lead qualification, discovery, product demonstrations, closing, and handoffs between BDRs, SDRs, Account Executives, and Demo Specialists.

- Identify gaps, inefficiencies, and inconsistencies in existing sales processes and implement practical, scalable improvements.
- Collaborate with sales representatives and leadership to capture best practices and translate them into repeatable processes, procedures, and tools.
- Create and maintain clear standard operating procedures, workflows, and supporting documentation to promote consistent execution across the sales organization.
- Act as the primary Zoho CRM subject-matter expert and administrator for the sales team.
- Configure and optimize Zoho CRM, including custom modules, fields, layouts, views, workflows, blueprints, automations, and dashboards.
- Build guided processes within Zoho CRM that help sales representatives follow the appropriate steps at each stage of the sales cycle.
- Establish and enforce standards for pipeline hygiene, CRM usage, data quality, activity tracking, and reporting accuracy.
- Develop dashboards and reports that provide clear visibility into pipeline health, sales activity, conversion rates, sales cycle length, and forecast accuracy.
- Monitor adoption of sales processes, playbooks, and CRM workflows, identifying where additional training, support, or refinement is needed.

Requirements

- 3+ years of experience in Sales Operations, Revenue Operations, CRM administration, or a related role
- Proven experience building sales processes, playbooks, CRM workflows, and supporting documentation that sales representatives actively use
- Experience supporting BDRs, SDRs, Account Executives,



and technical or product demonstration roles
- Strong analytical skills, with the ability to use data to identify trends, gaps, bottlenecks, and opportunities for improvement
- Excellent documentation skills, with the ability to translate complex processes into explicit, practical, and easy-to-follow resources
- Highly organized and detail-oriented, with a strong process improvement mindset
- Excellent communication and collaboration skills, with the ability to work effectively with sales representatives, cross-functional partners, and leadership
- Experience leveraging AI tools to work more efficiently, improve processes, and accomplish more in less time
- Zoho CRM certification or deep hands-on experience configuring modules, fields, layouts, workflows, blueprints, automations, and dashboards is considered a strong asset
- Familiarity with established sales methodologies, such as MEDDIC, SPIN, Challenger, or similar frameworks, is considered an asset

Core Competencies

Demonstrates expertise in Sales Operations and CRM Administration, with a strong focus on process improvement, documentation, and data analysis. Proficient in configuring and optimizing Zoho CRM to enhance sales efficiency and effectiveness.

Highest-signal resume keywords

- Sales Operations Experience
- Zoho CRM Administration
- Process Improvement Mindset
- Analytical Skills
- Documentation Skills

ATS Optimization Keywords

Hard Skills

- Sales Process Development
- CRM Workflow Configuration
- Data Analysis
- Sales Playbook Creation
- Dashboard Development

Soft Skills

- Excellent Communication
- Collaboration Skills
- Highly Organized
- Detail-Oriented

Certifications & Qualifications

- Zoho CRM Certification

Industry Keywords

- Sales Methodologies
- MEDDIC
- SPIN
- Challenger

Tools & Technologies

- Zoho CRM
- AI Tools

#J-18808-Ljbffr

📌 Sales Operations Manager (Vancouver)
🏢 Jobtailor
📍 Vancouver