The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our High Touch Support Solutions Developers own our large and important customer issues and improve customer experiences.

As a Top Customer Solutions Developer, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. In this role, you will provide a high-touch, dedicated service to our most critical customers with complex environments, aiming to anticipate their needs, enhance product performance, and enable customer success across complex environments.

Responsibilities

- Work with customers on their production deployments to resolve issues and achieve product readiness and availability. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns.
- Develop an understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
- Act as consultant and subject-matter-expert for internal stakeholders in developer, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues, advocate for their needs with internal teams, including Product and Developer teams, to find ways to improve the product, and drive production.
- Work as part of a team that globally ensures 24-hour customer support, including non-standard hours/shifts and possible weekend work.

Minimum Qualifications

- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.




- 6 years of experience troubleshooting and advocating for customers needs, triaging technical issues, or software development.
- Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
- Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.
- Experience working with distributed systems, and experience in distributed systems solutions, design patterns, or best practices.
- Experience with web technologies (e.g., HTML, DNS, TCP).

Preferred Qualifications

- Experience developing developer tools (e.g., automation, testing, debugging).
- Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform).
- Experience in data analytics, warehousing, Extract, Transform, Load (ETL) development, data science or other big data applications.
- Experience with open source distributed storage and processing utilities in the Apache Hadoop family or workflow orchestration products.
- Experience administering and querying data in distributed, columnar or analytic oriented databases or distributed data processing frameworks.
- Experience in crisis response or escalation management across multiple teams.

The Canada base salary range for this full-time position is CAD 170,000–174,000 + bonus + equity + advantages.

Bachelor's degree in Science, Technology, Engineering or equivalent experience; 6 years of experience troubleshooting customer issues or software development; coding experience in Java, C, C++, Python, or Go; experience with distributed systems and web technologies.

📌 Top Customer Solutions Developer, Data Analytics, Google Cloud (Ontario)
🏢 Google
📍 Ontario