– Accenture (St. Catharines, Ontario) Exciting opportunity with our large AI client! Join Accenture’s Trust and Safety team , helping make one of the world’s leading AI platforms safer for everyone. As part of Accenture’s Business Process Delivery group, you’ll play a critical role in reviewing, investigating, and preventing policy violations, fraud, and misuse—ensuring a trustworthy experience for millions of global users.

We offer a $19.62/hr starting wage , a $2,000 sign-on bonus , and a fast-track growth path , with opportunities to advance within 6–12 months.

Why Accenture?- Competitive starting wage of $19.62/hr plus $2,000 signing bonus

- Comprehensive total rewards package including health, wellness, paid leave, and retirement benefits
- Full-time positions (35–44 hours/week) with monthly scheduling flexibility
- Annual salary increases and recognition programs
- 4+ weeks of paid training with ongoing coaching and support
- Inclusive work workplace with active Employee Resource Groups and volunteer programs Key Responsibilities Content Moderation- Enforce platform rules through manual review and AI-assisted systems
- Handle reports of harmful or policy-violating content
- Review appeals and escalate complex moderation decisions Risk & Abuse Prevention- Detect and prevent scams, spam, and coordinated inauthentic behavior
- Investigate suspicious activity or account takeovers
- Identify system gaps and recommend improvements to prevent abuse Fraud Detection & Investigation- Monitor for fraudulent activities such as fake accounts, payment fraud, and chargebacks
- Analyze fraud patterns and emerging trends




- Escalate high-risk cases and collaborate with cross-functional teams for resolution Basic Qualifications- Minimum 6 months experience in one of the following: Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, or Legal
- High School Diploma or equivalent Preferred Qualifications- Familiarity with Generative AI products
- High attention to detail and accuracy
- Ability to quickly learn, apply, and adapt to changing usage policies
- Experience using investigative tools such as login history, API logs, and secure PII handling systems
- Strong critical thinking and problem-solving skills
- Empathetic, analytical, and comfortable working in fast-paced, high-impact environments
- Strong English written communication skills Summary Join a team dedicated to building safe and responsible AI experiences .

At Accenture, you’ll grow your expertise in risk management, data analysis, and emerging AI technology—while helping ensure a safer digital future for everyone. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,

role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range

British Columbia/Ontario $19.62 to $19.62

📌 Tier 2 User Safety and Risk Operations Agent (St. Catharines)
🏢 Accenture
📍 St. Catharines