Responsibilities

- Discovering hardware and software solutions
- Troubleshooting technical problems
- Identifying and repairing flaws
- Troubleshooting network issues
- Hardware and software installation and configuration
- Speaking with customers to quickly determine the source of their problem
- Providing customers with timely and accurate feedback
- Guiding customers through a series of steps to solve a problem
- Following up with clients to ensure the issue is resolved
- Replacing or repairing required components
- Assisting with the deployment of current applications
- Supporting with procedural documentation
- Managing several cases concurrently
- Testing and evaluating new technologies
- Checking the electrical safety of equipment

Qualifications





- Degree in computer science or information technology
- It is advantageous to be certified for Microsoft, Linux, or Cisco
- Prior experience in tech support, desktop support, or a related role
- Knowledge of Windows/Linux/Mac OS
- Working knowledge of remote desktop applications and help desk software
- Detail-oriented and problem-solving abilities are required
- Outstanding interpersonal skills
- Excellent written and verbal communication skills

Benefits and Employment

- Full-time permanent position, 40 hours per week
- Salary: $31.00 - $46.75 per hour
- Required Years of Experience: 1 to 2 years

📌 User Support Technician NOC 22221 *APPLY NOW FOR FUTURE OPPORTUNITIES* (Stettler)
🏢 Gtrworldwide
📍 Stettler