Every day our systems clear and settle approximately $107 trillion in 2024, and $424 billion each business day.

Payments

Canada is a public, non‑profit organization that owns and operates payment systems processing billions of dollars each business day. We convene ecosystem participants to discuss their diverse interests and navigate industry‑level challenges, guided by values of integrity, collaboration, and innovation.

We foster authenticity, collaboration, innovation, and development, empowering staff to make meaningful societal impact. You want your work to grow, develop, and become a subject‑matter expert in your field.

You want your work to make an impact in your community and country.

We need a Service Management Analyst to strengthen our ITSM Practices team and help us exceed ISO27001, NIST, PPO, and FMI standards.

Technical Services and Program/Project Delivery

Execute key ITSM functions including technical support, operational readiness, process reporting, technical enhancement, QA, change management, data trending and analysis, monitoring, audits, customer service, and associated project management.

Solution Delivery Management

Participate in project teams composed of internal technical staff and consultants.

Assist the Manager in project management functions by providing effort estimates and developing schedules, plans, and recommendations.

Collaborate with PMs and Service Management leadership to advance projects and initiatives.





Engage with clients to provide technical support, identify and address client needs, and maintain relationships with external clients, service providers, and vendors.

Identify opportunities for new solutions to improve ITSM Practices and support.

Post‑secondary education in a related discipline.

Minimum three (3) years of experience in an operations support, service management, or service desk environment.

Willingness to participate in on‑call rotation and periodic overtime.

Experience in project management best practices.

Bilingualism in English and French.

Flexible hybrid workplace.

Competitive compensation package including annual variable bonus and defined contribution pension plan with employer match.

Comprehensive health, dental, mental health, life insurance, and health‑spending account for employee and dependents.

Paid time off: minimum four weeks vacation, sick and personal days, December holiday shutdown, and cultural holiday observances.

26 weeks of paid maternity and parental leave top‑up (if eligible).

Access to office gym facilities.

Payments Canada is an equal opportunity employer that values diversity. Diversity, Inclusion & Equity We encourage applications from women, Aboriginal people, persons with disabilities, and visible minorities. We also support accommodation needs during the interview process.

Preference will be given to Canadian citizens and permanent residents.

📌 UX Analyst - Immediate Contract to Hire - Remote (Quebec)
🏢 Payments Canada
📍 Quebec