We are seeking a Customer Support Representative to join our team. The ideal candidate will provide exceptional customer service and support to our clients.
Duties
- Appointment scheduling
- Respond to customer inquiries via phone, email, and chat in a timely and skilled manner
- Assist customers with product information, pricing, and order processing
- Resolve customer complaints or issues with patience and empathy
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Provide feedback on the efficiency of the customer service process
Requirements:
- Proven work experience as a Customer Support Representative or similar role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in CRM software and Microsoft Office applications
- Ability to work in a fast-paced environment
- MOA or previous experience preferred
If you are passionate about delivering top-notch customer service and have the skills required for this role, we encourage you to apply. Join our team and be part of a dynamic work environment where your contributions make a difference. Our hospital is open 6 days per week, Saturday shifts may be part of your regular schedule. Job Type: Full-time
Pay: $21.00-$24.00 per hour
Benefits
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Experience:
- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
📌 Veterinary Client Care Representative (Victoria)
🏢 McKenzie Veterinary Services
📍 Victoria
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