Drive customer satisfaction as the Senior Customer Support Manager at Pontosense, a rapid-growing privacy-first tech firm. Utilize your leadership skills to build and scale support operations in a hybrid work environment.
This role will empower you to make a significant impact on both B2B and D2C customer journeys. You’ll design a support structure, recruit and onboard a skilled team, and manage key performance metrics. Collaborate with Product and Operations to resolve customer challenges while constantly improving the service experience.
Key Responsibilities: - Craft a customer support experience that scales - Establish procedures and standards for the support team - Coach and develop support staff to excel - Manage and analyze key support metrics for improvements - Serve as the main escalation point for customer issues
Requirements: - Minimum 5 years of customer support experience - 2+ years in a management position - Familiarity with B2B and B2C support - Experience with Zendesk or similar support tools - Strong analytical skills for performance tracking
Make a difference in customer support by leading teams at Pontosense and enhancing the user experience.#J-18808-Ljbffr

📌 Customer Support Management Role At Pontosense (Winnipeg)
🏢 Pontosense
📍 Winnipeg