Company description

AutoTecPro is one of the major automotive in-dash navigation infotainment system distributor in North America. Our company has been established for 10 years and customer satisfaction is our first priority.

Aside from our amazing team members, we spend a lot of resources on market research and customer care to make sure our customers enjoying the highest quality shopping experience in every circumstance.

Website: www.AutoTecPro.com

Job description

Responsibilities:

- Provide technical support through in-store visits, email, video calls, and phone calls.
- Organize workflows to meet specified requirements and deadlines.
- Contact clients to gather missing information and respond to inquiries.
- Work closely with the Logistics team to ensure timely deliveries.
- Communicate key customer feedback to internal teams.
- This role requires a tech-savvy individual who will develop and maintain a database with essential information for current and prospective customers.



Accuracy in this database is critical for smooth and efficient operations.

Requirements

- Proven work experience as a customer service support agent
- Fluent in English
- Hands on experience with Email Software (e.g. Thunderbird, OutLook...etc) and MS Office (MS Excel in particular)
- Excellent organizational and multitasking skills
- A team player with high level of dedication
- Ability to work under strict deadlines
- Certification in Marketing, Sales or relevant field is a plus

Industry: Automotive

Perks:

- Bonus scheme
- Company events & social hours
- Profit sharing/share options

Work remotely

- No

Job Type: Full-time

Pay: $20.00-$35.00 per year

Benefits:

- Company events
- Dental care
- Extended health care
- Paid time off
- Profit sharing

Experience:

- Automotive diagnostics: 1 year (preferred)
- Customer support: 1 year (preferred)

Language:

- English (preferred)

Work Location: In person

📌 Car Audio Installer / Technical Solutions Consultant (Canada)
🏢 AutoTecPro
📍 Canada