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CITIZENS FIRST THROUGH SERVICE EXCELLENCE

We have an exciting Permanent Full-Time, Non-Unionized opportunity in the Office of the Chief Information Officer Department for an experienced and motivated individual .

Web Architect - Customer Relationship Managemen t

J0426-0719

Vaughan is one of Canada’s fastest-growing cities. Its emerging downtown, the Vaughan Metropolitan Centre; Canada’s first smart hospital, the Cortellucci Vaughan Hospital; and the 900-acre North Maple Regional Park continue to generate momentum and excitement. Be part of something amazing and build your career at the City of Vaughan!

The City is an equal-opportunity employer and a forward-looking municipality that is committed to fostering a dynamic workplace that is diverse, inclusive and welcoming. As an award-winning organization for its employment and diversity and inclusivity practices, the City is focused on providing its employees with a thriving professional environment that leverages flexible work arrangements, a family-focused benefits package emphasizing work-life balance, learning and growth opportunities, and a place where collaboration and teamwork are valued.

Excellence demands brilliant personalities, visionary thinking and a passion for public service. Vaughan is your place to grow.

Position Overview The Web Architect - Customer Relationship Management is responsible for providing Technical Systems support for the City of Vaughan’s Customer Relationship Management (CRM) environment. This includes analyzing technical requirements, designing and developing custom solutions, recommending technical approaches, and performing unit testing, deployments and related documentation.





The Web Architect - Customer Relationship Management ensures alignment of technical solutions with business objectives and involves solving complex technical issues while offering expert guidance to internal staff. They will participate in project teams and initiatives, including designing security models, developing efficient data management systems and system integrations. Participation in internal and external teams and committees pertaining to the City’s CRM strategy is also expected.

Qualifications and Experience

- University degree in Computer Science, Engineering or suitable equivalent.
- Minimum of five (5) years’ experience in the field of Information Systems including two (2) years of Microsoft Dynamics 365 experience.
- Experience working with Customer Relationship Management (CRM) solutions with a strong understanding of CRM architecture and components.
- Experience working with Microsoft Dynamics 365, Customer Service Enterprise, Sales Enterprise and Field Service Modules.
- Knowledge of Microsoft Dynamics 365 Unified Interface, Dynamics CRM Portals (power page portals), Omnichannel, Online Payment and Copilot.
- Knowledge of power platform component framework, JavaScript, SQL Server, .NET Framework.
- Experience with analyzing and evaluating Microsoft Dynamics 365 solutions to meet business problems.
- Experience with CRM configurations, including, but not limited to, forms, workflows, business rules, record security, business process flows.
- Experience with development, implementation, customizations, systems integrations, data migrations and testing of solutions.
- Experience in application support,



including liaising with internal clients and external consultants.
- Robust analytical, problem-solving, multi-tasking, time management, presentation and interpersonal skills.
- Proficiency in the use of general computer software, e.g. Windows, MS Office 365, Teams, SharePoint, Power BI, Exchange, PM software, etc.
- Excellent communication skills, both oral and written including drafting correspondence, presentations, and reports.
- Demonstrated ability to research and gather information.
- Valid Ontario Class ‘G’ driver’s license in good standing with a reliable vehicle for business purposes when required.
- Knowledge of, and demonstrated ability in, the city's core competencies and relevant functional competencies.
- Availability to work outside normal business hours, as required.
- ITIL Foundations Certificate in IT Service Management will be considered an asset.
- Microsoft Dynamics 365 Certifications and Power Platform Certifications would be considered an asset: (Dynamics 365 Developer, Dynamics 365 Customer Service Functional Consultant Associate, Dynamics 365 Field Service Functional Consultant Associate, Power Platform Functional Consultant Associate, Power Platform Solution Architect, etc.).

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please be advised, the City of Vaughan uses email to communicate with applicants for open job competitions.

The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.

Apply on Kit Job: kitjob.ca/job/2ln2mz

📌 Web Architect - Customer Relationship Management (Vaughan)
🏢 City of Vaughan
📍 Vaughan