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Position Name – Strategist, Customer Experience (CX) & Design Expert

Type of hiring – Fulltime

Location – Remote Canada

Job Description:

Looking for a Strategist, Customer Experience & Design Expert with experience in UX Strategy, CX (Customer Experience), Strategy consulting.

Role Overview

The Strategist connects business goals, customer insight, and design execution — translating research and data into strategies that drive measurable outcomes. This role sits at the intersection of CX, service design, and product strategy within a large enterprise organization undergoing significant transformation.

Key Responsibilities

- Research & Insight
- Design and execute mixed-method research (qualitative and quantitative) to uncover customer and user needs, market opportunities, and systemic gaps
- Synthesize findings into clear, actionable strategic recommendations aligned to business priorities
- Develop customer personas, segmentation frameworks, and behavioral analyses that inform product and experience decisions
- Service Design & Strategy
- Build current and future-state service blueprints and journey maps that align cross-functional stakeholders around a shared vision
- Apply prioritization frameworks to define roadmap focus and MVP scope
- Translate user insights into product definition, feature requirements, and experience roadmaps
- Identify systemic friction points and define scalable solutions across channels and touchpoints




- Initiative Development & Execution
- Lead strategic initiatives from problem framing through to recommendation and stakeholder buy-in
- Develop initiative briefs, strategic frameworks, and roadmaps that connect day-to-day work to organizational KPIs
- Partner with CX, Research, Design, and Product teams to ensure strategy is grounded in real user needs and business context
- Storytelling & Communication
- Craft executive-ready presentations and strategy documents that communicate vision, rationale, and recommended direction
- Facilitate strategic working sessions, co-creation workshops, and alignment forums with cross-functional and senior stakeholders
- Distill complex, ambiguous problems into focused strategic questions and actionable frameworks

Skills & Qualifications

- 5-8 Years of experience in CX strategy, service design, product strategy, or management consulting
- Deep fluency in service design methods - service blueprinting, journey mapping, experience roadmapping
- Strong research acumen across qualitative and quantitative methods; able to move from insight to implication
- Experience working at the intersection of CX, design, and business strategy in a large enterprise or agency workplace
- Excellent executive storytelling and presentation skills
- Familiarity with design thinking, human-centered design, and Agile methodologies
- Agency or consulting background strongly preferred

Apply on Kit Job: kitjob.ca/job/2k5ocg

📌 Strategist, Customer Experience (CX) & Design Expert (Canada)
🏢 Yochana
📍 Canada