Apply on Kit Job: kitjob.ca/job/2k20bx

Illuminated Escapes is Canada's first and only glow-in-the-dark kayaking rental company. Established in 2021, we offer glow-in-the-dark kayaking, daytime kayaking and paddle boarding at Sunnyside Beach in Toronto and Heart Lake Conservation Park in Brampton. Whether guests seek a peaceful solo retreat, a memorable outing with friends, or a unique corporate team-building event, Illuminated Escapes delivers tailored paddling experiences for all.

Known for its remarkable waterfront adventures, Illuminated Escapes combines fun, relaxation, and innovation to create unforgettable moments. Join a team dedicated to providing standout recreational experiences in the heart of Toronto and the GTA. Seasonal rentals from June 1 to September 30.

Role Description

This is a part-time OR full-time, on-site role for a Site Manager at the Sunnyside Beach, Toronto ON location or the Heart Lake Conservation Park, Brampton ON location.

The Site

Manager at either of these locations will oversee the daily operations, ensuring overall efficiency, equipment maintenance, safety protocols, reservation bookings and customer satisfaction.

Key responsibilities include coordinating reservations, maintaining equipment, supervising team members, and resolving customer inquiries.

The Site

Manager will play a leading role in ensuring a smooth and enjoyable experience for guests.

Pay: $19.00-$21.00 per hour Expected hours: 25 – 40 per week Tasks &

Responsibilities Welcoming guests, validating and/or processing their reservations and payments via POS devices. Providing exceptional customer service, addressing customer inquiries, concerns, and mitigating online booking challenges.



Responsible for managing day-to-day booking activities such as rescheduling, cancelling, refunding customer reservations.

Supervise staff and customer activities on land and in the water, providing support when needed. Delegate staff roles and responsibilities with respects to the required daily operations. Manage scheduling activities for all site staff.

Complete administrative duties in a timely manner (eg. attendance, incident/accident reports, equipment inspections, daily inventory updates). Understand, adhere to, and enforce Policies & Procedures, Emergency Procedures and Health and Safety Standards for all participants and staff. Maintain emergency preparedness and coordinate emergency response in emergency situations.

Keep up-to-date with weather and water condition updates and communicate these to staff. Ensure daily site set-up is adequate for daily operations. Ensure equipment such as kayaks and paddleboards are inspected and adequate for operations.

Qualifications / Knowledge, Skills & Abilities Committed to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity.



Excellent written and verbal communication skills with the ability to effectively communicate with individuals at all levels internally and externally. Demonstrate ability to operate successfully in a time-sensitive and fast-paced environment.

Ability to prioritize and delegate tasks and communicate effectively. Exceptional problem-solving skills and ability to deliver under high pressure situation. Some heavy lifting required; must be able to lift up to 40 lbs (19 kg).

The job duties require manually handling rental equipment which may consist of bending, kneeling and/or standing for extended periods of time. Ability to swim and/or are comfortable in water as employees may have to enter water. Exposure to weather conditions such as heat, sun, rain, humidity may occur.

Please note, work availability is weather permitting as we do not operate in heavy rain and/or windy conditions.

Certifications Preferred (but not required) Standard First Aid with CPR-C Certification National Lifeguard (NL) Certificate Pleasure Craft Operator Card Fire Extinguisher Training Ministry of Labour (MOL) Supervisor’s Health and Awareness in 5 Steps.

Employee Customer Service

Training for Accessibility for Ontarians with Disabilities Act (AODA). While previous experience in a managerial role is preferred, we welcome applications from all qualified candidates and are willing to consider candidates with strong leadership qualities and a passion for providing excellent customer service. If you are looking for a challenging and exciting opportunity to work with an creative and unique company, we encourage you to apply for the Site Manager position at Illuminated Escapes.

This posting is for an existing vacancy.

Apply on Kit Job: kitjob.ca/job/2k20bx

📌 Site Manager (Toronto or Brampton)
🏢 Illuminated Escapes
📍 Toronto