Apply on Kit Job: kitjob.ca/job/2k06jl

Role: Customer Service Representative
Location: Remote
Employment Type: Full-time

Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $40,000 – $62,000 (USD equivalent), plus perks.

Role Overview

We are hiring a Customer Service Representative to be the first point of contact for our customers. The role handles inbound queries across email, chat, and phone — solving issues quickly, escalating thoughtfully, and turning support interactions into loyalty moments.

Key Responsibilities
Respond to inbound customer queries across email, chat, and phone within agreed SLAs
Diagnose issues, troubleshoot, and resolve problems on the first contact wherever possible
Escalate complex cases to specialist teams with clear context and customer history
Document every interaction in the CRM with accurate notes and resolution status
Identify recurring issues and surface them to product and operations teams
Maintain knowledge of products, policies, and processes through ongoing training

Required Skills and Qualifications
1+ years experience in a customer-facing service role
Excellent written and verbal English communication
Familiarity with CRM tools such as Zendesk, Salesforce,



or Freshdesk
Strong active listening and problem-solving skills
Comfort working in a structured, metrics-driven environment
Ability to stay calm and professional under pressure

What You'll Bring
Patience, empathy, and a genuine interest in helping people solve problems
Explicit written communication and a calm tone under pressure
Strong attention to detail and follow-through on every interaction
Comfort working asynchronously across time zones

What We Offer
Fully remote, flexible work hours
Performance-based bonus structure
Annual learning & development stipend
Health and wellness benefits (varies by location)
Opportunity to work on high-scale, real-world impact projects

Equal Opportunity Statement

This is an equal prospect role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.

Apply on Kit Job: kitjob.ca/job/2k06jl

📌 Customer Service Representative Remote Beloeil
🏢 AI Jobs
📍 Beloeil