Apply on Kit Job: kitjob.ca/job/2jw3pt

Job: Assistant Executive Director

n

Community: The Reserve at Lone Tree

n

Position Summary

n

The Assistant Executive Director (AED) is a senior operational leader responsible for supporting the Executive Director (ED) in delivering exceptional daily operations, strong leadership execution, and a luxury resident experience consistent with Reserve Collection standards. This role serves as a trusted operational partner to the Executive Director and helps ensure the community operates with disciplined processes, consistent departmental performance, and a high level of hospitality and service.

n

Key Responsibilities:

n

Operational Leadership:

n

n
- Partner with the ED to support day-to-day operations across all departments and ensure operational consistency.
n
- Support departmental leaders in executing operational, service, and hospitality standards.
n
- Identify operational challenges and work with leadership teams to implement solutions that maintain performance and consistency.
n
- Support department leaders in maintaining operational discipline, staffing stability and accountability.
n
- Step in to support or lead operational oversight when ED is unavailable.
n

n

Leadership & Team Development

nn
- Provide leadership support and guidance to department heads.
n
- Reinforce a culture of accountability, collaboration, and service excellence.
n
- Navigate operational challenges and difficult conversations with professionalism and sound judgment.
n
- Support the development and performance of the community leadership team.
n
- Serve as a trusted operational partner to the ED.
n

n

Resident Experience & Community Presence

nn




- Promote a luxury hospitality mindset and ensure a high-touch resident experience.
n
- Maintain a visible presence within the community and engage regularly with residents, families, and team members.
n
- Support the delivery of personalized services and programs that elevate the resident experience.
n
- Ensure the community environment reflects the quality and standards of the Reserve Collection brand.
n

n

Operational Consistency & Standards

nn
- Support the execution of company policies, procedures, and operational standards.
n
- Reinforce consistency in service delivery and operational execution across all departments.
n
- Support departmental leadership in maintaining high standards for community presentation, service delivery, and resident satisfaction.
n

n

What Success Looks Like in This Role:

nn
- Strengthen operational consistency and disciple across the community
n
- Build credible and supportive relationships with department leaders
n
- Maintain a visible and engaged leadership presence with residents, families, and staff
n
- Reinforce luxury service expectations and Reserve Collection brand standards
n
- Support the Executive Director as a reliable operational partner
n
- Demonstrate leadership maturity and sound judgment in addressing operational challenges
n
- Contribute to a culture of accountability, collaboration,



and service excellence
n

n

Skills, Knowledge, & Expertise:

n

Operational Expertise

nn
- Strong operational and organizational leadership skills.
n
- Ability to support consistency and follow-through across multiple departments.
n
- Experience working within complex, service-driven operational environments.
n
- Strong attention to detail and process discipline.
n

n

Leadership Capability

nn
- Experience working with or supporting department leaders within a multi-departmental organization.
n
- Ability to navigate challenging conversations and maintain team accountability.
n
- Strong communication and interpersonal skills.
n
- Emotional maturity and steady leadership presence.
n

n

Hospitality & Service Mindset

nn
- Understanding of luxury hospitality or high-end service expectations.
n
- Ability to support and reinforce exceptional resident experiences.
n
- Strong appreciation for personalization, environment, and service quality.
n

n

Professional Skills

nn
- Robust problem-solving and decision-making abilities.n
- Excellent organizational and time management skills.
n
- Ability to balance operational priorities with service excellence.
n
- Confidence stepping into leadership support when needed.
n

n

Other Experience

nn
- Senior living leadership experience required
n
- Luxury hospitality or high-end service environment experience highly preferredn
- Experience supporting operations across multiple departments
n

nWe offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays

Apply on Kit Job: kitjob.ca/job/2jw3pt

📌 Assistant Executive Director (Lone Tree No. 18)
🏢 Experience Senior Living
📍 Lone Tree No. 18