Apply on Kit Job: kitjob.ca/job/2gnnx3

In the role of Account Manager, your primary mandate will be to act as the main point of contact with clients. Your mission is to represent the client’s interests within the organization, ensure smooth communication, and guarantee overall client satisfaction throughout the project lifecycle. Coordinate the preparation and validate the issuance of quotations in collaboration with estimators and technical teams;
Negotiate contractual terms to ensure project profitability;
Upon receipt of the purchase order, confirm the ongoing project and delivery date with the client;
Coordinate project kickoff meetings, circulate relevant information, and ensure compliance with project constraints (objectives, timelines, costs);
Monitor project progress, identify potential issues, and collaborate with internal teams to resolve them;
Provide regular project status updates to clients and communicate necessary information;
Develop and maintain long-term client relationships based on trust, service quality, and an understanding of client needs;
Manage special requests, changes, and adjustments throughout the project;




Provide post-project support and contribute to the continuous improvement of the customer experience;
Participate in the optimization of account management and project coordination processes;
Collaborate with the management team on client trends, recurring needs, and areas for improvement;
Hold a college diplomain the electrical field or any other equivalent training;
~ Training in project management and/or sales (an asset). ~Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec. ~ Knowledge of CSA/UL/ISO standards (an asset);
~ Knowledge of control panels as well as licenses, capacities, and restrictions (an asset);
~ Comfortable with the Office suite;
~ Comfortable with Microsoft tools (SharePoint, Power BI, Microsoft Project) (an asset);
~ Comfortable with ERP and CRM systems and report analysis. ~ Demonstrate organizational and planning skills;
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Apply on Kit Job: kitjob.ca/job/2gnnx3

📌 Customer Account Manager (Trois-Rivières)
🏢 Groupe Excelpro
📍 Trois-Rivières