Support customer experience as a Content Trust Operations Specialist. Employ AI technologies to streamline content-related inquiries and enhance customer interactions effectively.
This position supports content trust goals by responding to escalated customer questions. You will monitor performance related to DMCA, privacy laws, and manage compliance efficiently. Contribute to improving the quality of customer responses through documentation and training updates.
Key Responsibilities:
• Resolve content-related inquiries from customers
• Oversee incoming ticket monitoring and trends
• Manage compliance with DMCA notifications
• Participate in moderation and calibration initiatives
• Assist with quality assurance and training updates
Requirements:
• At least 2 years in a content trust role
• Familiarity with domestic and international copyright laws
• Proficiency with customer-support systems
• Robust analytical and communication skills
• Experience with project management tools like Jira is a plus
Ensure customer satisfaction while maintaining compliance through effective content management practices.
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Apply on Kit Job: kitjob.ca/job/2g9jug
📌 Content Trust Operations Specialist (Toronto)
🏢 Scribd
📍 Toronto
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