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Director, Business Development, Self-Serve Automation

Job Description

Posted Friday, March 20, 2026 at 4:00 AM Director, Business Solutions – Self-Service Automation About NRT At NRT, we build more than solutions: we build up each other. NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the contemporary integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third‑party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient, reliable, and secure omni‑channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers—globally—to dazzle their guests. We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together. Our combined innovation and success are rewarded through competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc.) and more. We provide training, product knowledge demos, tiered‑lever skill building, development workshops, teambuilding exercises, webinars, and more. Joining NRT is more than a job—it’s an opportunity to grow and discover. To learn more about who we are and what we do, visit our website at www.nrttech.com. About The Role The

Director of Business Solutions – Self‑Serve Automation

is responsible for driving revenue growth and expanding market adoption across NRT’s self‑serve automation portfolio, including Opal, C1, H1,



S1 and other current and future products under this category. These self‑serve automation solutions support a wide range of customer‑facing use cases, including hotel and resort check‑in/check‑out, food and beverage ordering, ticketing, payments, loyalty engagement, and other unattended or semi‑attended automated experiences. Responsibilities Own and execute the go‑to‑market and sales strategy for NRT’s

self‑serve automation portfolio , including Opal, C1, H1, and S1, across multiple industry verticals. Drive new logo acquisition while expanding existing customer relationships through cross‑selling and upselling of additional automation solutions, configurations, and use cases. Lead complex, consultative enterprise sales cycles that may include hardware, software, automation workflows, managed services, integrations, and long‑term commercial agreements. Position NRT’s self‑serve automation platforms as scalable, secure, and future‑ready solutions that reduce operational friction, improve efficiency, enhance customer experience, and drive transaction growth. Ensure the Sales team is equipped to effectively represent NRT’s automation solutions through structured prospecting, product demonstrations, solution proposals, and executive‑level presentations. Build and maintain strong relationships with senior decision‑makers, strategic partners, and key stakeholders within target accounts. Maintain accurate pipeline management, forecasting, and reporting to support executive planning, revenue predictability, and business decision‑making. Partner closely with Product, Engineering, Operations, and Marketing teams to provide market insight, customer feedback, and competitive intelligence that inform automation roadmap priorities and solution positioning. Assess market trends, competitive offerings, and emerging technologies related to self‑serve automation, unattended commerce, and digital ordering, and adjust sales strategy accordingly.



Act as a senior point of escalation and subject matter expert for customer satisfaction, account retention, and long‑term value realization. Recommend improvements to sales processes, tools, and approaches to increase productivity, conversion rates, and overall profitability. Perform other duties as assigned by the EVP, Business Solutions. Qualifications Bachelor’s degree in Business Administration or a related field/experience. Minimum of 5 years of experience in business development, sales, or strategic partnerships, ideally within technology or FinTech sectors. Proven track record of developing high‑value client relationships and securing long‑term contracts. Strong understanding of sales strategy, market analysis, and solution‑based selling. Excellent negotiation, communication, and presentation skills. Proficiency in Microsoft Office Suite and Salesforce. Knowledge of the casino or gaming industry is a plus. Ability to travel up to 75% of the time as needed to engage with clients and attend industry events. This is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation, and an offer will consider various factors including experience, qualifications, skills, and training. Our comprehensive and competitive benefits package includes medical, dental and vision insurance for employees and their family, paid time off, and a variety of other perks. NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best‑qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.

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📌 Director, Business Development, Self-Serve Automation (Toronto)
🏢 Human Resources Department - NRT Technology
📍 Toronto