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Reporting to the Associate Director/Manager, the Quality Improvement Specialist (QIS) will provide performance management expertise and support in the area of quality improvement, process mapping, performance measurement and analysis. The QIS will work collaboratively on the multidisciplinary team to strategically integrate quality at the program and organizational level to support and strengthen Toronto Public Health’s ability to drive effective public health practice, advance health equity and health outcomes, and deliver high-quality programs and services to Toronto’s diverse population.

Major Responsibilities

- Provides quality improvement expertise and support including strategic operational business planning, performance measurement frameworks and project management
- Develops, implements and evaluates divisional programs and projects
- Identifies quality improvement processes, methods, systems and analysis, using a best practices approach and evidence-informed decision making
- Develops and implements quality assurance processes to monitor and support programs to achieve and maintain standards and to comply with legislative mandates
- Conducts current state assessments, environmental scans, literature reviews and documents business processes and workflows for the purpose of business process redesign and program evaluations
- Plans and coordinates projects (e.g., requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring)
- Develops and implements communication strategies to inform stakeholders (e.g., performance measures, quality improvement initiatives, best practices and legislative changes)
- Creates and maintains resource information for stakeholders
- Represents the directorate or program on various committees




- Provides expert advice on staff training, professional development and policy development
- Drafts and revises related program plans, policies and procedures
- Develops and facilitates in-service training, staff orientation and staff development programs
- Attends workshops, conferences, seminars, etc.

Key Qualifications

- A Master’s degree in a related field (e.g., Quality Management, Health/Nursing Informatics, etc.) or an equivalent combination of education and considerable recent experience relevant to the primary duties of the position.
- Considerable experience designing and implementing quality improvement projects, including documenting business processes and workflows for the purpose of improving business process design.
- Considerable experience leading concurrent projects and providing work direction to teams utilizing project management methodologies.
- Considerable experience developing written reports and presenting to management and senior leaders.
- Experience in the development, planning and implementation of training and education sessions.
- Experience supporting program and organizational performance management, including developing and analysing performance measures in public health or a similar healthcare setting.

You Must Also Have

- Computer proficiency with Office software applications (Excel, Outlook, PowerPoint, Visio, Word) and data analytics tools (e.g., Stata, Tableau).



Ability to apply appropriate AI tools to complete required job functions is an asset.
- Knowledge of various federal, provincial and municipal legislation as they relate to public health standards and requirements.
- Excellent written and oral communication skills.
- Ability to work with quality improvement and performance management frameworks, planning processes, change management, risk management, process improvement practices and evaluations.
- Ability to lead multidisciplinary project teams utilizing excellent problem solving, communication, facilitation, human relations and persuasion skills.
- Ability to build relationships with stakeholders and to proactively contribute to joint initiatives.
- Ability to develop and implement training and education sessions.
- A certificate in performance management or quality improvement (e.g., Lean or Six Sigma) is an asset.

Equity, Diversity and Inclusion

The City is an equal prospect employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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Apply on Kit Job: kitjob.ca/job/2g9jly

📌 QUALITY IMPROVEMENT SPECIALIST (Toronto)
🏢 City of Toronto
📍 Toronto