Help customers resolve their technical issues as a Remote Technical Support Advisor. Engage with subscribers over the phone to guide them through troubleshooting for Internet, Digital Phone, and Cable TV services.
You will play a critical role in enhancing customer experiences by delivering unparalleled support. Patience, empathy, and excellent communication skills will be essential as you assist users in a high-volume, dynamic setting. Your efforts will directly contribute to the success of ongoing team initiatives and improved customer satisfaction.
Key Responsibilities:
• Handle inbound calls to assist with technical problems
• Effectively troubleshoot internet, phone, and cable services
• Utilize strong listening skills to understand user issues
• Manage multiple Windows applications while assisting customers
• Strive to meet performance metrics for quality and accuracy
Requirements:
• Minimum of 1 year in customer service is preferred
• Strong interpersonal communication abilities
• Comfort with technology and multitasking capabilities
• Dependable attendance and punctuality are essential
• Availability for versatile scheduling between Mon-Sun 7am-11pm
Join a team that values your contributions while pursuing excellence in technical support and customer care.
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