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What is the Opportunity? Join RBC’s dynamic Auto Finance business ‑ a unique hybrid spanning both Retail and Commercial Banking. We finance over $10B in consumer vehicle loans annually through a vast network of Canadian dealerships while supporting dealer commercial needs.

What Will You Do?

Improve processes across our end‑to‑end ecosystem to effectively mitigate all types of fraud while balancing impacts to client experience, dealer experience, and growth.

Collaborate across teams to identify evolving fraud threats, build short, medium and long‑term strategies, craft business cases for new initiatives and implement projects.

Build and own a key set of metrics that ensure we are effectively managing both first‑party and third‑party fraud across our ecosystem.

Manage complex dealer situations related to fraud, including participation in sensitive and complex client discussions in partnership with our Sales team.

Continuously improve critical dealer‑level processes such as dealer performance management and early warning system.

Chair critical Auto Finance forums to shape strategic decisions and manage the business.

Work closely alongside Collections, Corporate Investigation Services, Fraud, Sales, Finance and Group Risk Management.

Develop and maintain strong relationships across the Auto industry and act as the expert on all aspects of auto‑finance related fraud.





Build relationships and consider joint initiatives with other Product Groups to ensure coordinated approaches to tackling fraud.

Lead and mentor a high‑performing team, fostering a culture of excellence through coaching and talent management.

Oversee and optimise ongoing reporting and control processes related to all aspects of the business, including management of major fraud cases.

Maintain robust documentation and governance to ensure well‑managed processes.

Lead and manage other key operational processes across the Retail Business as required.

Must‑Have

Deep understanding of fraud and experience leading projects to manage it.

Track record of success within the Auto Finance Industry, including industry relationships and experience within the dealer network.

Proven experience leading high‑performing teams and complex cross‑functional projects.

Strategic mindset with the ability to build compelling business cases and execute large‑scale transformations.

Exceptional stakeholder influence and communication skills to drive outcomes.

Benefits

Opportunity to make a lasting impact.

Work in a agile, collaborative, progressive and high‑performing team.

Opportunities to do challenging work.

Key Skills

Ethical Business

Fraud Risk Management

Matrix Management

Operational Risks

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Apply on Kit Job: kitjob.ca/job/2g9iti

📌 Director, Fraud Management, Retail Automotive Finance (Toronto)
🏢 RBC
📍 Toronto