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Description

This is a flexible position and offers the option of working in our Toronto office full-time, hybrid throughout the week, or entirely remotely. The Account Manager serves as the primary point of contact for their portfolio of Vena customers, strategically delivering an exceptional customer experience while driving net revenue growth through renewals, cross‑selling, and upselling. As a key player in our growth strategy, Account Managers build trusted, multi‑threaded relationships across multiple levels of the organization and act as a conduit between Vena’s customers and our supporting teams to ensure satisfaction and value realization.

How You'll Make An Impact

- Customer Relationship Management:
- Build and nurture multi‑threaded relationships with key stakeholders and decision‑makers within customer organizations.
- Develop and execute account plans for growth potential accounts by conducting effective discovery sessions with customers to understand their top priorities and business challenges.
- Act as a trusted advisor by demonstrating how aligning their unique challenges to Vena’s platform capabilities can solve their business challenges and deliver measurable business outcomes.

- Revenue Retention and Growth:

- Manage and own the net revenue growth strategy and execution for your assigned portfolio through territory planning, driving the renewal and expansion/upsell strategy.
- Lead the quote‑to‑order process by preparing and presenting bespoke pricing proposals and facilitating the contract creation and execution process; maintain an accurate forecast on a weekly basis to consistently meet and exceed annual revenue targets.
- Actively manage both expansion sales and renewal cycles, leveraging workback plans and/or mutual close plans to secure opportunities predictably.
- Address SLA, security/compliance requests, invoice collection issues and other commercial terms to support Vena’s revenue goals.

- Customer Health:

- Utilize data‑driven insights to monitor account health,



identify renewal and expansion opportunities, and report on key performance metrics.
- Collaborate with the Customer Success team and cross‑functional partners to proactively address potential churn risks, ensuring customer satisfaction and value realization.

- Collaboration with Internal Teams:

- Partner with cross‑functional departments that support delivering an exceptional customer experience, including Solutions, Customer Success, Skilled Services, Application Support, Marketing, Product and Technology, Finance, and Operations.

- Enablement:

- Maintain a growth mindset by participating in ongoing learning and development training and contributing to internal enablement initiatives aimed at improving team efficiency and overall productivity.

- Other duties, as assigned.

Qualifications

- 3+ years of proven and consistent success managing the retention and growth strategy of an established client base or equivalent experience in Sales, FP&A;, or corporate finance with a track record of exceeding targets and performance goals.
- Experience driving adoption and change management within tech organizations; preferably with “sell to a Finance audience” and Finance Process and Accounting expertise.
- Strong leadership, creativity, compelling communication, and presentation skills for building relationships with senior management and C‑suite Finance stakeholders.
- High level of organization in workflows and the ability to prioritize time when responsible for a client portfolio.
- A proven reputation as an account management professional who exemplifies Vena’s values.
- A growth mindset committed to personal and professional development, including the growth of others.
- Team player who can also thrive in self‑managed and independent environments.

Base Salary

Base salary range 77,180 – 104,420 CAD. Salaries are tailored to roles, levels and locations; your individual pay within this range is influenced by factors such as work location, skills, experience and education. As you progress in your role, compensation may adapt to offer flexibility for growth beyond initial levels.

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Apply on Kit Job: kitjob.ca/job/2g9ihe

📌 Account Manager, Corporate (Toronto)
🏢 Vena Solutions
📍 Toronto