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* Develops expert-level functional knowledge of learning applications and provides recommendations on how they can be configured or enhanced to support the University’s vision of transformative student learning.* Ensures that mission critical learning applications are reliable, stable, and highly-available to support the University’s vision of transformative student learning.* Resolves technical issues in collaboration with other University technology professionals in a complex and highly-integrated environment of administrative systems, learning technologies, and student information systems.* Analyzes and monitors the performance of learning applications to ensure service level commitments are fulfilled.* Plays a role in developing archival/retention procedures, capacity plans, feasibility studies, and disaster recovery plans.* Generates detailed reports on learning technology adoption and usage.* Develops quality assurance and performance tests to prevent application or infrastructure changes from negatively impacting service.* Liaises with the technical support units of vendors.* Participates in campus learning technology committees and communities, as required, on behalf of the LT Hub.* Contributes functional and technical expertise to the on-going strategic planning and development of the University’s learning technology ecosystem.* May be required to provide after-hours support in situations requiring an urgent response.* Consults with users to determine their technical needs, and analyses and reviews existing system features and requirements.* Researches vendor applications, proposes recommendations, and participates in solution design and implementation.* Reviews application logs and alerts to monitor application stability and identifies opportunities to enhance application performance and operation.* Performs application data conversations,



migrations and upgrades.* Assists in integrating vendor-supplied applications with existing infrastructure andapplications through standard interfaces and protocols.* Plans and performs application configuration changes or module deployments.* Develops or modifies software application modules.* Conducts testing of new or customized application modules to ensure application meets specifications.* Documents functions and changes to new or modified modules, tests activities/results, error handling and backup/recovery procedures.* Provides ongoing maintenance and operational support for applications.* Produces technical documentation, including operations, maintenance, and support procedures.* Supports application lifecycle and applies and follows appropriate change management methodologies and best practices.* Contributes to the ongoing planning and analysis of application enhancements in support of current or new services.* Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.* Participates in project planning and implementation.* Builds and maintains good working relationships and collaborates with others to achieve client objectives.* Performs other related duties as required.Works under the general direction of the Manager, Learning Applications. Will sometimes work under the direction of a Project Manager, Team Lead or other senior technical resource, as assigned. The Systems Analyst must be able to work independently as well as contribute actively and collaborate openly as a team member.**Supervision Given**None**Minimum Qualifications*** Undergraduate degree in a relevant discipline. University degree or technical diploma in an IT-related discipline, preferably in Computer Science. Minimum of three years’ experience or the equivalent combination of education and experience.



Demonstrated ongoing career development through active and self-motivated professional development.* Experience with Learning Management Systems (e.G. Canvas, Moodle, etc.) or similar enterprise systems (e.G. Enterprise Resource Planning) is highly desired. Intermediate proficiency in Unix/Linux system administration (e.G. Red Hat Enterprise Linux).* Experience building data infrastructure solutions with AWS is highly beneficial (e.G. API Gateway, CloudFormation, DynamoDB, Elastic Beanstalk, Kinesis, Lambda, RDS, Redshift, S3).* Intermediate proficiency in managing application servers and web servers (e.G. Apache HTTP, Apache Tomcat, WebLogic).* Strong understanding of Internet protocols (e.G. HTTP, SSL, WebDAV, SMTP, SSH, Telnet) and web services (e.G. REST, SOAP).* Strong knowledge of web browsers, plugins (e.G. Flash, Java) and cross-browser compatibility issues.* Familiar with databases (e.G. Oracle, MySQL), database design, and related tools (e.G. Toad, SQL Developer).* Familiar with programming languages (e.G. Java, JavaScript, Perl, PHP) and related technologies (e.G. JSON, XML).* Proficient with office productivity tools (e.G. MS Office, SharePoint, Visio).* Experience in several of the following areas: project management, requirements definition, functional application design, configuration, implementation, testing, data conversion, training and documentation.* Demonstrated proactive approach to customer service and responsiveness to customer needs.* Valuable organizational and planning skills.* Ability to work on several projects at once and to change priorities quickly as needed.* Ability to work under pressure in time sensitive, mission critical situations, with a minimum of supervision.* Familiar with learning technologies including strong familiarity with managing Wordpress environments.* Familiar with streaming media technology (e.G. Kaltura).* Experience with virtual infrastructure, load balancers, firewalls, and storage area networks (e.G. VMWare, Cisco Application Content Engine, Cisco Firewall Services Module, NetApp).* Experience with desktop support (e.G. MacOS X, Windows).#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g9idi

📌 5+ Years Experience As A Systems Analyst - $113,683 - $155,216 A Year (Toronto)
🏢 Alithya Group
📍 Toronto