Become a pivotal part of a retail clinic as a Customer Care Representative. Deliver exceptional service through face-to-face interactions, phone calls, and emails in a supportive environment.
This role focuses on providing outstanding customer care while managing client appointments and maintaining accounts. You will play a crucial role in coordinating with Hearing Care Professionals and effectively working with insurance companies for billing purposes. Additionally, minor device repairs will be part of your daily tasks, with training provided.
Key Responsibilities:
• Provide outstanding customer service in-person and remotely
• Schedule appointments for Hearing Care Professionals
• Maintain and manage client accounts effectively
• Collaborate with insurance companies for billing
• Assist with minor in-clinic device repairs
Requirements:
• Robust communication and customer service skills
• Experience in accounts receivable is a plus
• Alignment with values of helping others
• Enthusiastic about learning and knowledge growth
• Positive attitude with a “Can-Do” mindset
Utilize your customer service expertise to enhance client experiences and support a dedicated team in transformative hearing health.
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