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Our large Canadian financial client is looking for an Interaction Designer to join their team. The design team works on Mortgages and is structured as a stand‑alone design squad that works horizontally across all the other journey squads along with various business, technology, product, and operational partners.

Responsibilities

Serve as a strategic design partner to the Director, helping shape design direction, facilitate cross-functional alignment, and drive cohesion across the customer experience journey.

Lead facilitation of co-creation sessions, design workshops, and stakeholder alignment meetings across partner teams including business, tech, product, adviser enablement, etc.

Evolve service blueprinting and systems mapping for the mortgage customer experience – connecting frontstage customer interactions with backstage processes and decision logic.

Partner closely with the Staff Researcher to connect insight infrastructure to interaction systems and experience strategy.

Own and deliver interaction design work on defined areas of the journey – producing flows, wireframes, interaction models, and design specifications to a staff-level standard alongside strategic responsibility.

Must Have Skills

Interaction design craft. Strong foundational IxD skills including flow architecture, mental models, and interaction systems. Very strong Figma skills.

Service design and systems thinking. They have demonstrated experience mapping end‑to‑end experiences, service blueprints, or cross‑channel journey systems in complex organizational environments.





Facilitation and workshop design. Proven ability to design and lead co‑creation session, and stakeholder alignment workshops with diverse, cross‑functional groups.

Cross‑functional alignment. Experience navigating organizations where design must earn its seat, working effectively with product, technology, business and operational partners

Strategic communication. Ability to frame design work in terms of business and customer outcomes, and to build compelling narratives for senior and executive audiences.

Nice To Have Skills

Financial service or regulated industry experience. Familiarity with the constraints, stakeholder dynamics, and customer sensitivities of banking, insurance, or similarly complex domains.

Design research fluency. Comfort working with qualitative and quantitative insights and experience collaborating closely with researchers to translate findings into design direction.

Design operations sensibility. Interest in how teams work, including how insights, process, and craft standards scale across a design function.

What will make a successful candidate?

Influence without authority. This role operates across functions.



Success depends on the ability to build trust quickly, frame problems in ways that resonate with non‑design partners, and drive alignment through clarity and credibility.

Hold complexity without oversimplifying. The mortgage journey is complex emotionally, operationally and organizationally.

The right designer can sit comfortably with that complexity, map it clearly, and help others navigate it without flattening what matters.

Skilled at facilitation. Ability to run engaging and effective workshops, co‑creation sessions, and alignment meetings.

Systems orientation. The successful designer will think in flows, relationships and dependencies, tying how decisions in one part of the journey impact others.

Fluency across scales. This role moves between strategic framing and detailed interaction design. The successful designer is comfortable at both altitudes.

Collaborative confidence. This designer can hold a point of view, push back constructively, and bring people along in the process.

Client Description Are you ready to join a distinguished financial institution that is committed to empowering clients and communities? Our client is a leading provider of banking and financial services, renowned for its customer‑centric approach and innovative solutions. With a rich history of success and a solid focus on diversity and inclusion, our client is dedicated to building a better future for all. Join us in our mission to make a positive impact and drive meaningful change.

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Apply on Kit Job: kitjob.ca/job/2g9hn6

📌 Interaction Designer [209193] (Toronto)
🏢 Aquent
📍 Toronto