Apply on Kit Job: kitjob.ca/job/2g9he0

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced

Implementation Specialist

to provide software training and onboarding support to new SOCi customers. The Implementation Specialist coaches clients throughout the initial implementation of their SOCi account and answers any questions they have. They also recommend and/or help implement other value-added services available through SOCi (social media & reputation management network support, Facebook Business manager assistance, unique use-case based setup and guidance).

To be successful in this role, the Implementation Specialist will work across departments, including Sales, Client Success, Product, Engineering and Marketing, bringing customer objectives to fruition through cross-departmental collaboration and communication.

The ideal candidate will possess a blend of technical aptitude, people skills and empathy, organization and project management ability and be naturally collaborative, articulate, and motivated by maximizing customer success and outcomes.

SOCi expects to pay a base salary in the range of $60,000 to $88,000 CAD plus bonus. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

Who We Are SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale.

How You’ll Make An Impact

Collaborate with Sales and Service teams to ensure smooth handoffs before and after onboarding

Work with clients to identify, correct, and advise on how to align business objectives within the SOCi software. You’ll be your client’s hero, ensuring their success from Day One





Become an expert on the SOCi platform and train customers with varying levels of sophistication.

Provide implementation training & documentation in line with purchased products / services. Help them get oriented to our software and excited about the journey ahead

Manage configurations and setups within the SOCi software, and any other relevant networks (if appropriate)

Schedule additional training sessions for clients after each completed training session as needed. Assess what they need to be completely comfortable using the software

Provide excellent phone and email technical support on the platform in order to assist customers to quickly identify potential issues and elevate them appropriately to ensure the best possible experience during the onboarding period

Work with Engineering, Sales, Client Success, Creative Services, and Marketing, as needed, to resolve issues

Responsible for managing workload and communicating any backups as needed

Provide constant feedback to the Manager of Client Success on platform adoption, usage rates, issues surfaced, churn indicators and red flags, onboarding status, feature requests, and all other customer needs

Maintain and track all projects in ClickUp and create appropriate and needed documentation

Escalate issues to the appropriate team that may arise during the onboarding process and see them through to resolution

Exhibit ownership of onboarding experience and client satisfaction and adherence to SOCi onboarding TTV policy and procedures

Be a SOCi onboarding expert and discuss or educate on any nuance of the product internally and externally

Create initiatives that help to drive successful product /service onboarding

Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed during the onboarding phase

Develop credibility and earn customer trust by demonstrating expertise, professionalism and an ability to listen, digest and offer solutions

What You’ll Need To Be Successful Hybrid Opportunity:



This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.

Must Have:

3+ years of experience in a customer-facing role for a technology company (preferably SaaS).

Exceptional communication skills both written & verbal

Strong organizational and analytical skills with a keen attention to detail.

Proven ability to manage multiple onboarding projects with keen prioritization and multitasking abilities.

The ability to self‑direct as circumstances change and priorities shift, based on organizational needs, without constant & overt micromanagement

Exceptional interpersonal skills & proven success in cross‑functional collaboration

Strong technical aptitude, problem solving skills, and a drive to learn.

Customer‑first mentality; ability to empathize and build customer relationships.

Proven record of high CSAT scores and project management of customer integrations to successful outcomes and accelerated Time to Value

Proficient with Excel and comfortable with Salesforce

Strong presentation and negotiating skills

Desired Skills (but not required):

Experience with CRM or SaaS support software

What SOCi Provides To You

Comprehensive Benefits Package (full-time permanent, non-contract roles only)

Health insurance plans, dental, and vision

Wellness incentives

401(k) plan with employer match

Flexible Work Environment (full time, non-contract roles only)

Flexible paid time off

Quarterly wellness days

Paid holidays

Unique employee engagement programs

Empowering Career Growth and Success

What’s Important At SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross‑functionally and optimize productivity. We are a fast‑paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.

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Apply on Kit Job: kitjob.ca/job/2g9he0

📌 Implementation Specialist (Vancouver)
🏢 SOCi.ai
📍 Vancouver