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Position Summary

12‑Month temporary, full‑time position in Group Retirement Services (GRS) Administration. Supports a wide range of group retirement and savings plans, including RRSPs, RPPs, DPSPs, TFSAs, Investment Only, and other non‑registered plans.

Responsibilities

- Complete plan and member maintenance in GPAS, including data updates, financial transactions, and reporting.
- Respond to inquiries from plan members, advisors, brokers, and internal partners via phone and written channels.
- Manage a daily block of business while maintaining service quality and deadlines.
- Build positive, professional relationships with plan administrators, advisors, and plan members.
- Handle sensitive or complex matters with care, accuracy, and confidentiality.
- End‑to‑end processing of life events such as death and marriage breakdowns, including information gathering, clear communication, handling exceptions, and arranging payments.
- Prepare standard and customized client reports, including Annual Information Returns, and respond to external auditor inquiries.
- Support daily administrative activities such as contribution processing, investment changes, benefit payments, basic reporting, and advisor support.

Qualifications

- Strong analytical and problem‑solving skills.
- Customer‑focused mindset and respectful, solutions‑oriented approach.
- Clear and inclusive communication skills, written and verbal.
- Strong organizational skills with ability to prioritize work and manage multiple tasks.
- Ability to work independently and collaboratively.
- Self‑motivation and adaptability in a deadline‑driven environment.




- Attention to detail and commitment to producing high‑quality, accurate work.
- Proficiency with Microsoft Office tools, including Word and Outlook.
- Solid Excel skills (formulas, pivot tables, VLOOKUPs; macros considered an asset).
- Reliability Status Security Clearance (required before employment).

Preferred Qualifications

- Knowledge of investment or retirement savings arrangements.
- Familiarity with GRS products, processes, or related regulations.
- Bilingual proficiency in French and English.

Salary

Base salary range: $45,900 – $68,800 annually.

Benefits

- Career Development: Opportunities for career advancement and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit.
- Time Off: Regular vacation and personal days, plus a volunteer day for community involvement.
- Financial Security: Company‑matching pension plan, share ownership program, and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts, and more.
- Community: Employee Resource Groups, mentorship programs, social clubs, and events.

EEO Statement

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants; however only those who qualify for an interview will be contacted.

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Apply on Kit Job: kitjob.ca/job/2g9hcj

📌 Customer Service Specialist, Group Retirement Services - 12 Month Term (Winnipeg)
🏢 Canada Life
📍 Winnipeg