Apply on Kit Job: kitjob.ca/job/2g9h9y

Work Location

Québec, Quebec, Canada

Hours

18.75

Line Of Business

Personal & Commercial Banking

Pay Details

22,00 $/$22.00 - 28,33 $/$28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with speed and impact.

We want a charming and customer‑centric individual who can process financial transactions accurately and provide an excellent customer experience.

In This Role, You Will:

- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary




- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast‑paced environment
- Hands‑on knowledge of using MS Office (Word, Excel, and Outlook) and internet
- A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A energetic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Eligibility

This particular posting is open to those who identify as First Nation (Status and Non-Status), Inuit, and Métis with interest in the Customer Experience Associate role.

Language Requirement (Quebec Only)

- Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.

#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g9h9y

📌 Customer Experience Associate - Quebec city and surrounding areas - Inviting Applicants who ide[...]
🏢 TD
📍 Quebec City