Lead customer support operations for a cutting-edge dental software platform. Focus on team development and process automation to deliver exceptional service to clinics
This managerial role is pivotal in overseeing support operations while maximizing team performance. You'll implement AI-enhanced tools to facilitate faster issue resolutions and ensure a superior customer experience. Partner across departments to streamline workflows that benefit dental clinics and enhance customer satisfaction.
Key Responsibilities:
• Oversee daily customer support operations
• Cultivate a customer-first culture within the team
• Address and document escalated client issues
• Drive improvements through automation and knowledge management
• Collaborate with sales and engineering teams
Requirements:
• 3–5+ years in technical support or related fields
• Leadership and mentoring experience in support teams
• Excellent problem-solving and communication skills
• Fluent in both French and English
• Familiarity with AI tools or SaaS environments
Elevate customer support by integrating technology and continuous improvement, directly impacting dental clinics' operational success.
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Apply on Kit Job: kitjob.ca/job/2g9h6p
📌 Customer Support Manager Driving Excellence in Dental Care Tech (Quebec City)
🏢 Valsoft
📍 Quebec City
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