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Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Location: 500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen. PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more. Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey. Why This Role Is Significant The Senior Fraud Analyst - Authentication is a key member of the Risk Management team, responsible for overseeing and optimizing the authentication strategy across all digital channels and the call center. This role requires a strong understanding of authentication technologies, security best practices, and user experience considerations. The Authentication Strategist will analyze authentication performance, identify areas for improvement, and collaborate with technology and business teams to implement effective solutions that balance security and customer convenience. We are looking for someone that is analytical, curious, and takes initiative. The ideal candidate will be someone with a background in fraud detection/analysis, is eager to learn, and can work both independently and across a team environment. What You'll Do Develop and Maintain Authentication Strategy: Create, maintain, and evolve a comprehensive authentication strategy that encompasses digital channels (web, mobile, etc.) and the call center, aligning with the organization's risk appetite and business goals. Analyze Authentication Performance: Analyze authentication data to identify fraud trends, weak points,



and areas for optimization. Develop key performance indicators (KPIs) to monitor the effectiveness of authentication strategies. Optimize Authentication Flows: Design and implement authentication flows that balance security with a seamless user experience across all channels. Evaluate Authentication Technologies: Research, evaluate, and recommend new authentication technologies and methods, including multi-factor authentication (MFA), biometrics, knowledge-based authentication (KBA), risk-based authentication (RBA), and voice biometrics. Collaborate with Technology Teams: Work closely with technology teams to implement, integrate, and maintain authentication systems, ensuring seamless functionality and optimal performance. Stay Current on Threats: Continuously monitor the evolving threat landscape and adapt authentication strategies to address emerging risks. Call Center Authentication Focus: Specifically develop and improve authentication procedures within the call center environment, including voice biometric solutions and other authentication methods. What You Bring Minimum 1 year of experience in authentication, identity management, cybersecurity, or fraud analysis with a focus on authentication. Post-Secondary Degree or equivalent experience in a quantitative field preferred (Economics, Business Administration, Statistics, Mathematics, Computer Science, Operations Research, Information Security). Demonstrated experience working with a programming language is preferred (SQL, Python, VS Code, Excel VBA). Attention to detail and personal accountability to ensure accuracy of produced results. Strong understanding of authentication technologies, including multi-factor authentication (MFA), biometrics, knowledge-based authentication (KBA), risk-based authentication (RBA), and emerging authentication methods.



Knowledge of digital channel security best practices and call center security protocols. Proven ability to analyze data, identify trends, and develop effective authentication strategies. Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences. Experience with voice biometrics implementation and management. Experience in the financial services industry. Knowledge of fraud detection and prevention systems. Familiarity with regulatory requirements related to authentication and data security. Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Number Of Openings 1 In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / Échelle Salariale à L’embauche $75,000.00 - $95,000.00 / 75.000,00$ - 95.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #SS #LEGAL #ON

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Apply on Kit Job: kitjob.ca/job/2g9h1e

📌 Senior Analyst, Fraud (Toronto)
🏢 President's Choice Financial
📍 Toronto