Act as a vital link between members and banking services while driving sales growth. In this full-time role, create solid relationships and provide outstanding service through proactive engagement.
The Member Service Specialist position is designed for those passionate about delivering top-quality member satisfaction. This role requires a proactive approach to meet sales targets while managing various member inquiries related to banking products and services. You will process transactions and provide insights to improve member satisfaction, ensuring compliance with company regulations.
Key Responsibilities:
• Resolve member inquiries efficiently and effectively
• Handle daily banking transactions and service requests
• Upsell and cross-sell banking products during interactions
• Provide educational support about banking services
• Participate in training and sales initiatives
Requirements:
• Post-secondary education or relevant work experience
• At least 1 year in client-facing sales positions
• Bilingual in English and French preferred
• Demonstrable sales and service proficiency
• Strong communication and analytical skills
Foster member loyalty and satisfaction by utilizing your skills in service delivery and financial products in this integral role.
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Apply on Kit Job: kitjob.ca/job/2g9gyz
📌 Member Service Specialist Enhancing Client Relationships and Services (Ottawa)
🏢 Alterna Savings
📍 Ottawa
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