Apply on Kit Job: kitjob.ca/job/2g9fto

Lead customer service excellence as a Manager. Oversee operations, ensure compliance, and foster a customer-first culture while driving team performance and service delivery enhancements.
This role is responsible for operational oversight of customer-facing functions and team leadership. You will manage customer service processes, coordinate closely with credit and collections, and ensure service delivery aligns with regulatory requirements. The position aims to enhance customer satisfaction through effective team development and strategic initiatives.
Key Responsibilities:
• Provide leadership and mentorship to direct reports
• Manage execution of customer service operations
• Ensure compliance with regulatory requirements




• Lead cross-functional projects for service improvement
• Resolve complex customer issues with empathy
Requirements:
• 7-10 years in customer service industry
• 3 years of leadership experience required
• Understanding of utility billing processes
• Familiarity with regulatory codes and analytics tools
• Robust leadership and communication skills
Elevate customer experience through operational excellence, team leadership, and regulatory compliance in this vital management role.
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Apply on Kit Job: kitjob.ca/job/2g9fto

📌 Customer Service Operations Manager (Brantford)
🏢 GrandBridge Energy
📍 Brantford