Apply on Kit Job: kitjob.ca/job/2g9fgr
Oversee call center operations and infrastructure support as a dedicated manager. Enhance licensing practices, improve support systems, and manage team performance to achieve excellence.
In this role, you’ll be instrumental in shaping call center dynamics and internal support frameworks. With approximately 5 years of relevant experience, you'll lead recruitment initiatives and optimize team workflows to create effective customer service processes while ensuring compliance and performance standards.
Key Responsibilities:
• Hire and prepare new team members for success
• Analyze team performance through data collection
• Propose improvements to support tools and systems
• Address customer service escalations and challenges
• Conduct monthly presentations of action plans
Requirements:
• 5 years in call center and software support management
• Familiarity with Salesforce CRM and chatbot systems
• Bachelor’s or Master's in a relevant field
• Solid analytical skills and leadership qualities
• Basic knowledge of web development practices
Lead transformational customer service initiatives, enhancing operational performance while fostering a culture of excellence and accountability.
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Apply on Kit Job: kitjob.ca/job/2g9fgr
📌 Infrastructure Support Manager for Call Center Operations (Ottawa)
🏢 Aptiv
📍 Ottawa