Apply on Kit Job: kitjob.ca/job/2g9fed

Lead Support Representative, Technical Documents / Technical Document Specialist 2

Responsibilities

- Delivers graphic output from customers' basic ideas to meet business needs;
- Designs and produces print and presentation-ready artwork including graphs, charts, posters and/or photos;
- Meets customer quality and design requirements;
- Maintains a graphic and photographic library of design files as well as digital records for all work completed;
- Keeps abreast of industry thinking, new ideas and technologies;
- Uses innovation to address complex problems and business needs while meeting the constraints of cost, time and client need;
- Adheres to legal requirements relating to duplication, printing, software, digital images/artwork and fonts;
- Adheres to production schedules and deadlines;
- Consults with client and staff to identify their graphic needs, budget constraints and reasonable deadlines for the project;
- Performs QC (quality control) on all produced materials for accuracy of completion;
- High performance ability in all aspects of scanning, printing and assembly functions within the production environment;
- Responsible for providing direction to production team on job specific instructions based on the desired output for scanning, litigation and backfile projects;
- Prepares print files and data export files for mail merges, print and intelligent insertion;
- Completes invoicing and required reports for completed projects;
- Other duties as assigned by manager.

Qualifications

- 4 year Post-Secondary Education in Commercial Art / Graphic Design or equivalent experience;
- Minimum of 3 years related experience;
- Prior work experience in Print and mail environment,



a legal FM (Ricoh Managed Customer Site), or a graphics environment is preferred.

Knowledge & Skills

- Proficiency in Microsoft Office (most notably Excel) and Adobe Creative Suite (Illustrator, InDesign, Dreamweaver, etc.);
- Working knowledge of mail merge process and understanding of document preflight;
- Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments;
- Must be able to adapt to changing situations and be flexible;
- Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards;
- Effective verbal and written communication skills;
- Has knowledge of desktop publishing software to ensure client files can be manipulated (or created) for proper output. Workflow development an asset;
- Has operational knowledge of specialized equipment such as a production color printer, high volume scanners, paper cutters, paper drills and laminating devices.

Other Requirements

- May be required to work outside of regular business hours depending on production and business needs (10%).

Invest In Yourself

- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other advantages to enhance your health, wellness and ongoing personal and professional development.

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Apply on Kit Job: kitjob.ca/job/2g9fed

📌 Lead Support Representative, Technical Document (Toronto)
🏢 Ricoh Colombia
📍 Toronto