Embrace the opportunity as a Technical Success Specialist, focusing on technical onboarding and client problem resolution. Bring your passion for technology to assist clients effectively and enhance their experience.
This role is pivotal in conducting technical onboarding, managing incident tickets, and troubleshooting issues related to hardware and software. You will communicate effectively with clients and collaborate across teams to ensure smooth system operation. A proactive approach and a good grasp of technical integrations are essential for success in this role.
Key Responsibilities:
• Set up hardware/software during client onboarding
• Manage incidents and support tickets diligently
• Keep systems running smoothly through monitoring
• Provide updates and support across teams
• Collaborate with vendors for fault resolution
Requirements:
• At least 1 year of experience in technical support
• Comfortable with various operating systems and networks
• Bilingual in English and French is essential
• Degree in Computer Science or related field preferred
• Strong problem-solving and adaptability skills
Utilize your tech-savvy skills to ensure client satisfaction and success while fostering a collaborative work setting.
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Apply on Kit Job: kitjob.ca/job/2g9f5z
📌 Client-Focused Technical Success Specialist for Onboarding and Support (Toronto)
🏢 Morgan Mckinley
📍 Toronto
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