Apply on Kit Job: kitjob.ca/job/2g9ei3

Drive growth and member satisfaction as the Vice-President of Alternate Channels, leading mobile lending and insurance innovations. Leverage data-driven strategies to optimize contact center performance and service delivery.

In this permanent, full time role, you will lead diverse teams across alternate channels, ensuring alignment with the organization’s strategic goals. Your focus will be on fostering an inclusive culture and driving sales in regulated financial services, particularly in mobile mortgages and insurance sectors.

Key Responsibilities:



• Lead senior leaders across Member Services and Insurance • Enhance operational effectiveness of the contact center • Implement innovative sales and service delivery models • Develop strategies for non-branch retail lending • Ensure adherence to risk management and compliance

Requirements: • 10+ years in senior leadership roles in banking or financial services • Expertise in contact center and lending operations • Demonstrated capacity for leading complex change • Strong risk management and governance knowledge • Advanced degree considered an asset

Shape the future of member services by blending strategic vision and operational excellence within a community-focused financial institution. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g9ei3

📌 Executive Vice-President for Member Services and Insurance Divisions (Vancouver)
🏢 Vancity
📍 Vancouver