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Pay Range: $55,000 - $85,000At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-SharingProgram to assist with retirement savings; comprehensive paid advantages; a 15% discount onHome Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.With a career at The Home Depot, you can be yourself and also be part of something bigger.Position OverviewAs a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners in ensuring best-in-class service and help position Home Depot as a leader in the home delivery business.Analysts will be responsible for achieving on-time completion rate, quality of service score, as well as cost-per-delivery targets. They will use sound analytical and continuous improvement methodologies to improve upon operational processes in achieving set targets. Analysts may also be required to support delivery partner onboarding and transitions, as well as supporting the rollout of new capabilities and initiatives in the appliance deliveries space.Key ResponsibilitiesCarrier Performance ManagementAct as primary point of contact for delivery agent as well as contact center partnersHost weekly business review meetings with appliance delivery agent partnersConduct data analytics to aid performance review discussions with delivery agentsSupport delivery capacity planning conversationsProcess Improvement and Change ManagementHost and deliver appliance deliveries SOP training to agent partners on an ad‐hoc basisIdentify process improvement opportunities and recommend solutionsDevelop and manage action plans associated with improvement initiativesSupport carrier onboarding as well as delivery warehouse transition initiativesCross‐functional CollaborationFacilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reportingCompetenciesCustomer FocusAction OrientedDrives ResultsCommunicates EffectivelyCollaboratesSkillsProblem solving and critical thinkingInterpersonal skills (relationship management)Data analysis – MS Excel proficiency requiredProcess implementation and change managementTravel RequirementsLimited business travelPhysical RequirementsExtended sittingRepetitive tasksWorking ConditionsWorking in an office setting: computer work, camera on virtual meetings, taking support callsMinimum EducationUniversity degree in engineering, commerce, or a related area of studyMinimum Years of Work Experience2-4 years of experience in Supply Chain operations preferredMinimum Leadership ExperiencePrevious leadership experience an assetCertificationsNoneOther Requirements/AssetsRequire proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word)Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not requiredIn our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g9egg

📌 Direct Fulfillment Analyst (Toronto)
🏢 The Home Depot
📍 Toronto