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Quality Assurance Manager, Global Compliance

Stayner, ON (On‑site)

18–20 Month Contract

$87,000–$112,000 + Benefits & Vacation Entitlement

✈️ Occasional Travel Within Canada

About the Role

We’re looking for a motivated and collaborative Quality Assurance Manager, Global Compliance to oversee our Quality Management System (QMS) and ensure full compliance with Health Canada Regulations, U.S. FDA GMP, and other regulatory standards.

In this role, you’ll play a critical part in supporting new product launches and ongoing commercial operations across Canada and the U.S. You’ll lead audits, manage investigations, resolve customer/supplier concerns, and provide the quality leadership that keeps our operations solid and compliant.

If you thrive in a dynamic environment, enjoy building efficient systems, and love leading with your team—not just directing them—this opportunity is for you.

What You’ll Be Accountable For

As the Quality Assurance Manager, you will own the Quality Management System and ensure the QA department operates effectively and compliantly. You’ll use your leadership, decision‑making skills, and technical knowledge to maintain product quality, regulatory alignment, and operational excellence across both Canadian and U.S. markets.

Key Responsibilities

Compliance & Quality Systems (QMS / eQMS / Documentation / Training)

- Ensure compliance with SOPs and regulatory requirements (Health Canada, FDA).
- Oversee global records management and administration of the Trackwise eQMS.
- Approve SOPs, product specifications, and controlled documents.
- Deliver QMS and compliance training to internal teams.
- Support development and continuous improvement of quality processes and procedures.
- Maintain Quality Assurance Person (QAP) or Alternate QAP designation with Health Canada, as required.

Investigations, Quality Records, CAPA & Change Control

- Conduct investigations for complaints, deviations, and material review issues.




- Resolve customer and supplier quality concerns with professionalism and urgency.
- Lead cross‑functional teams to complete deviations, CAPAs, and change controls.
- Approve all stages of quality documentation (complaints, SCARs, CAPAs, deviations, audit findings).
- Analyze quality metrics to identify trends and implement corrective/preventive action.

Audits, Inspections, Recalls & Customer Quality Management

- Lead regulatory inspections and customer audits.
- Manage the internal and external audit program, ensuring timely CAPA closure.
- Facilitate product recalls and support returns as required.
- Build strong relationships with customer QA teams to address quality issues proactively.

Operational Support, Collaboration & Leadership

- Support daily QA operations, qualifications, validations, and engineering protocols.
- Demonstrated business planning and execution abilities.
- Cooperative and supported leadership (4 direct reports).
- Work closely with suppliers and CMOs to ensure quality expectations are met.
- Collaborate with the Quality team and senior leadership on priorities and improvements.
- Promote a culture of efficiency, teamwork, and shared success.
- Contribute to business planning and execution.
- Perform other duties as assigned.

Working Conditions

- Occasional travel within Canada
- Required participation in meetings and presentations
- Overtime as operationally required

What You'll Bring

- 3–5 years of experience in a Health Canada or FDA‑regulated industry (Food, Pharma, Cosmetic, Cannabis or similar)
- Post‑secondary education in a related field; B.Sc. preferred
- Strong experience interacting with regulatory agencies
- Knowledge of Health Canada Regulations, FDA GMP, and EU GMP
- Proficiency with Microsoft Word, Excel, Access, SharePoint, and Visio
- Experience with Trackwise eQMS and SAP is a strong asset
- Excellent problem‑solving, project management, and communication skills
- A highly collaborative, team‑focused leadership style

must be able to pass a criminal background check

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Apply on Kit Job: kitjob.ca/job/2g9efw

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