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Job Description

We are looking for a talented Salesforce Administrator to join our growing global team at Sectigo.

We are seeking a highly experienced Salesforce Administrator with a strong focus on Service Console and Service Cloud to partner closely with our Service Delivery team as we modernize, streamline, and scale our Salesforce platform.

This role goes beyond traditional Salesforce administration. You will act as a trusted consultant and thought partner to Service Delivery leaders—helping translate operational challenges into scalable Salesforce solutions, recommending best‑practice process design, and driving meaningful platform improvements that support long‑term growth. You will play a critical role in re‑thinking how Salesforce supports service operations today and designing how it needs to function tomorrow.

This is a full‑time position, working in a hybrid model, reporting to our Ottawa office at least 3‑4 days a week. The target compensation package for this role is between CAD 95K and 110K, subject to internal equity and years of experience.

Here are the core functions, responsibilities, and expectations for this role:

- Partner closely with the Service Delivery team to understand current workflows, define future state objectives, and translate those objectives into clear, actionable Salesforce build requirements.
- Hands‑on Salesforce configuration and build work, in collaboration with other administrators.
- Collaborate closely with the CRM team to ensure accurate implementation of requirements.




- Provide training and documentation for both end users and CRM team members on builds.
- Support ongoing enhancements, releases, and Salesforce platform updates.
- Provide administration support for additional Salesforce and CRM‑related initiatives as assigned.
- Additional tasks may be assigned in response to company initiatives and business needs.

Qualifications

Education:

- BA/BS in computer science, software engineering, or related field from an accredited college or university is strongly preferred.
- Salesforce.com Administrator certification is a very strong plus.

Experience:

- Minimum of 3+ years of experience as a Salesforce.com Administrator with Sales and Service Clouds is required; 3 to 5+ years is preferred.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

- Proven experience as a Salesforce Administrator.
- Proficiency in Salesforce Flows, validation rules, permission sets, sharing rules, and layouts.
- Experience with Salesforce Service Cloud, Service Console, Omni‑Channel, and Community is required.
- Familiarity with third‑party CTI applications (e.g. Zoom Contact Center) is a plus.
- Experience with any compliance requirements for ISO 27001, PCI DSS, GDPR, CCPA, or WebTrust.
- Detail‑oriented and organized, with the ability to manage multiple tasks simultaneously.
- Problem‑solving mindset and a proactive approach to identifying solutions.
- Ability to work in a global, rapid‑paced environment.
- Excellent communication skills, both written and verbal.

EEO Statement

All your information will be kept confidential according to EEO guidelines.

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Apply on Kit Job: kitjob.ca/job/2g9e7q

📌 Salesforce Administrator (Ottawa)
🏢 Nooks
📍 Ottawa