Lead customer experience transformation as a Senior Product Manager. Focus on enhancing refunds and disputes platforms, ensuring seamless service during critical consumer interactions.
This role is pivotal in the Consumer Servicing team. You'll drive improvement in customer-facing self-service flows and empower operational teams with creative internal tools. Collaborating closely with product leaders, you will define strategies and build AI-integrated systems to optimize processes while adapting to rapidly changing market needs.
Key Responsibilities:
• Understand customer needs through data-driven research • Collaborate with Servicing and Operations teams to streamline workflows • Design AI-enhanced automated processes for efficiency • Develop a strategic product roadmap to guide execution • Define meaningful metrics to measure success
Requirements: • 5+ years in product management • Experience in financial services or regulated industries • Deep knowledge of card payments ecosystem • Exceptional communication and storytelling abilities • Strong judgment based on data analysis
Drive impactful change in customer transactions and elevate service quality with advanced product management skills. #J-18808-Ljbffr