AI-Focused Contact Centre Architect (Ottawa)

AI-Focused Contact Centre Architect (Ottawa)

19 Apr
|
Bell
|
Ottawa

19 Apr

Bell

Ottawa

Shape the future of contact centre technology as a Senior Technical Architect. Utilize your expertise in AI-driven solutions to design and implement innovative architectures that enhance customer experience.
This leadership position requires a deep understanding of contact centre solutions from top industry providers. You will manage projects related to AI technologies, including WFM, conversational bots, and NLU integrations. Your role will involve collaboration across teams, ensuring each project meets quality and operational standards while delivering exceptional client-focused outcomes.
Key Responsibilities:
• Design integration strategies for contact centre technologies
• Support technical analysis and solution sizing




• Collaborate closely with delivery and sales teams
• Ensure high-quality integration and deployment phases
• Lead functional and technical analysis discussions
Requirements:
• Solid knowledge of Genesys, NICE, AWS, or Google solutions
• Experience in AI-focused solution design
• Cloud delivery experience advantageous
• Strong customer interaction skills
• English and French fluency required
Drive impactful changes in the contact centre landscape by leveraging your technical skills and AI expertise.
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📌 AI-Focused Contact Centre Architect (Ottawa)
🏢 Bell
📍 Ottawa

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