Apply on Kit Job: kitjob.ca/job/2g9dol

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Retail, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Role Summary We are seeking a results-driven

Technical Delivery Manager (TDM)

to own end-to-end delivery for a

multi-track Data Engineering program

in the Retail domain. This role leads delivery across a modern data stack including

Postgres, Snowflake, Databricks, Kafka, and Airflow , driving predictable execution, engineering excellence, and continuous optimization. You will lead a ~ 20-person delivery team

(cross-geo), with

onsite/NA team members reporting directly

and strong coordination across matrix/offshore teams. The role is highly stakeholder-facing, partnering with customer

Directors, Tech Managers, Program/Project Managers, Product Management, BSAs, Engineers, and Architects .

The ideal candidate brings services-delivery leadership, technical fluency in data engineering, and practical experience leveraging

AI/automation

to improve delivery speed, quality, and operational efficiency.

Key Responsibilities Program Delivery & Governance

Own delivery across multiple tracks: scope, roadmap, milestones, dependencies, budget, RAID, and change control.

Establish and run governance cadence: weekly status, executive readouts, risk reviews, sprint/PI planning alignment, and steering updates.

Drive delivery predictability and operational rigor through clear plans, measurable outcomes, and disciplined execution.

Act as the primary delivery interface for customer stakeholders (Directors, Tech Managers, PgMs/PjMs, Product team, BSAs, Architects).

Translate business priorities into actionable plans with clear acceptance criteria, sequencing, and release milestones.





Communicate proactively on progress, tradeoffs, risks, mitigations, and decisions required.

Technical Delivery Leadership (Data Engineering)

Lead delivery across ingestion, streaming, transformation, orchestration, and data product enablement using:

Kafka

for event/stream processing patterns

Airflow

for orchestration, scheduling, and dependency management

Databricks/Spark

for processing and pipelines

Snowflake

for warehousing/analytics and governed data sharing

Postgres

for operational data sources / integrations

Partner with architects/tech leads to drive engineering standards: data modeling, performance tuning, reliability, and reusable frameworks.

Ensure production readiness: monitoring/alerting, runbooks, incident response, root-cause analysis, and preventative actions.

Lead and motivate a ~20-person team; directly manage NA/onsite reports and influence matrix/offshore teams to deliver outcomes.

Build a high-accountability culture focused on ownership, collaboration, and continuous improvement.

Coach leads and scrum master’s on execution discipline, stakeholder communication, and delivery predictability.

Optimization & AI-Enabled Delivery

Drive efficiency via automation and AI-assisted workflows (e.g., AI-assisted code review, test/data validation generation, faster documentation/runbooks, incident triage support).

Implement Lean/Kaizen practices to reduce cycle time, defect leakage, operational toil, and cost.

Establish metrics and dashboards to identify bottlenecks and continuously improve throughput and quality.

Required Qualifications

15+ years in technology delivery with 7+ years leading

data engineering

programs/projects in a

services/consulting

environment.

Proven success delivering

multi-track programs

with complex dependencies and senior stakeholder engagement.

Strong technical fluency in:

SQL (advanced)

and





Python

Kafka

(streaming/event-driven delivery patterns; producer/consumer concepts; reliability considerations)

Airflow

(DAG design concepts, scheduling, SLAs, dependency and failure handling)

Databricks/Spark

fundamentals and pipeline delivery

Snowflake

fundamentals including performance/cost considerations

Postgres

fundamentals (query design/performance basics)

Working knowledge of data engineering practices: ETL/ELT, orchestration, data modeling, data quality, observability, and governance.

Strong Agile delivery experience (Scrum/Kanban) and tools (Jira/Confluence or equivalent).

Excellent communication skills with the ability to align diverse stakeholder groups and drive decisions.

Preferred / Nice-to-Have

Retail domain experience (ecomm, merchandising, inventory, supply chain, pricing/promotions, customer/loyalty).

Experience applying

AI/automation

to engineering delivery and operations (Copilot-style tools, guardrails, evaluation, workflow automation).

Data governance/compliance experience (PII handling, access controls, audit readiness).

Familiarity with BI tools (Power BI/Tableau) and semantic layer concepts.

Certifications: PMP, CSM/PSM, Protected, Databricks/Snowflake certifications.

Tech Stack Postgres SQL | Snowflake | Databricks (Spark) | Kafka | Airflow | Python | SQL

Education Qualification Bachelor’s or master’s degree in engineering, Business Administration, Sales Management, or an equivalent combination of education and experience.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

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Apply on Kit Job: kitjob.ca/job/2g9dol

📌 Delivery Manager (Vancouver)
🏢 ITC Infotech
📍 Vancouver