Apply on Kit Job: kitjob.ca/job/2g9d75

Elevate IT service management and operations in a key Director role. Drive technology strategy and operations efficiency in a hybrid work setup focused on customer-centric solutions.

This pivotal position involves shaping the integrated technology operations to meet business transformation goals. You will leverage your expertise in ITIL and ITOM to implement core capabilities that enhance user experiences and drive operational excellence. Your leadership will be essential in guiding diverse teams across projects.

Key Responsibilities: • Implement ITSM strategy to enhance service delivery • Architect ITSM framework and ensure compliance • Lead continuous service improvement initiatives • Oversee vendor partnership management • Ensure ITSM/ITOM tools integration with enterprise systems

Requirements: • 10+ years in IT operations management • 5+ years in leadership roles with ITSM focus • Proven experience with ITIL and AIOps • Solid analytical skills and problem-solving ability • Excellent stakeholder communication

Transform IT operations to create enduring customer satisfaction and operational agility. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g9d75

📌 ITSM and ITOM Strategic Director (Brossard)
🏢 Export Development Canada | Exportation et développement Canada
📍 Brossard